Sales Manager - Business Banking Digital Sales

U.S. Bank•Columbus, OH

2d•Hybrid

About The Position

The Sales Manager leads a Business Banking digital sales team that engages with and responds to customer sales inquiries through inbound calls, web, and chat, guiding each interaction toward a successful sales outcome. The role is the accountable revenue owner for the digital sales team and owns the full sales funnel, from a customer's first inquiry through to a booked account. As a collaborative sales leader and performance coach, the manager builds a high-performing culture and develops sales acumen, discipline, and pipeline mastery across the team. The role sets clear sales goals, holds the team accountable for outcomes, and develops team members through enablement, playbooks, and structured feedback. It also supports seamless transitions between digital and human customer touchpoints, develops profitable customer relationships, and uses market and competitor information to inform sales strategy. Success is measured by booked accounts and revenue, inbound conversion, and team responsiveness. The position requires working from a U.S. Bank location three or more days per week.

Requirements

Typically a bachelor's degree or equivalent work experience.
Typically three or more years of sales management experience.

Nice To Haves

Advanced knowledge of sales strategies and new business development.
Experience leading combined sales and support functions.
Knowledge of banking products, operations, and current market trends.
Comfort adopting new tools and technology to improve sales and service.
Strong coaching skills, leadership presence, and a growth mindset.
Effective verbal and written communication and customer-relations skills.
Strong ownership and cross-functional partnership, with the ability to make sound decisions independently.
Proven people-leadership experience managing sales and/or customer-support teams.
Demonstrated track record of owning revenue targets and delivering measurable results.
Experience in digital, virtual, or inside sales and inbound demand conversion.

Responsibilities

Lead a digital sales team as the accountable revenue owner.
Own the full sales funnel, guiding buyers from their first inquiry through to a booked account.
Engage with and respond to digital customer sales inquiries through inbound calls, web, and chat, driving interactions toward successful sales outcomes.
Explore and adopt tools and technology to improve responsiveness and sales pace.
Set clear sales goals and hold the team accountable for outcomes, not just activity.
Coach and develop the team through enablement, playbooks, and structured feedback.
Ensure seamless handoffs between digital and human touchpoints across the customer journey.
Build the culture, operating rhythms, and standards that drive consistent sales excellence.
Develop and maintain profitable customer relationships that drive retention and growth.
Monitor market trends and competitor activity to inform sales strategy.
Measure success through booked accounts and revenue, inbound conversion, and team responsiveness.

Benefits

Healthcare, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability insurance.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.