Sales Manager - 79th & Penn

Warby Parker•Bloomington, MN

5d•$23 - $27

About The Position

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors and create excellent glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects. It has a direct impact on the company’s success and offers exposure to strategic operations and learning from business and Retail leaders. The posting notes that similar roles at other brands may be called Assistant Store Manager.

Requirements

Retail experience, including at least 1 year in a management position.
Exceptional interpersonal skills.
Managerial experience in sales or operations at a complex, customer-focused retailer.
Not listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Nice To Haves

Self-starter with an entrepreneurial spirit.
Eagerness to learn new skills.
Upbeat and empathetic team player.
Driven to perform at a high level and help teammates reach their targets.
Able to bring positive, fun energy to the workplace, including when working long hours.

Responsibilities

Communicate Warby Parker’s values and brand philosophy to customers.
Troubleshoot the point-of-sale system.
Oversee the store’s inventory management procedures.
Develop processes to improve customer service and optimize shopping experiences.
Manage and implement daily zoning schedules.
Open and close the store.
Lead shift-start and end-of-day meetings, as well as roundtables and other meetings as needed.
Direct a team of 8–10 team members and demonstrate excellent customer service.
Help conduct team members’ biannual performance reviews with the Store Leader and Associate Store Leader.
Assist with new-hire onboarding and ongoing training.
Treat customers with respect and cultivate an inclusive, service-minded work culture.