Sales Manager - 79th & Penn

Warby Parker•Bloomington, MN

5d•Onsite

About The Position

Warby Parker is seeking a service-oriented Sales Manager to support Retail Advisors in creating excellent glasses-shopping experiences. The role involves engaging with customers, improving processes, and participating in special projects that contribute to the success of the company and its retail operations. The Sales Manager directs a team of 8–10 team members and works with store leadership on performance reviews, onboarding, and training. The posting notes that a similar role at other brands may be called Assistant Store Manager.

Requirements

At least 1 year of experience in a management position.
Retail experience.
Exceptional interpersonal skills.
Managerial experience in sales or operations at a complex, customer-focused retailer.
Self-starter with an entrepreneurial spirit.
Eagerness to learn new skills.
Upbeat and empathetic team player.
Driven to perform consistently and help teammates reach their targets.
Ability to bring positive, fun energy to the workplace, including when working long hours.
Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Communicate Warby Parker's values and brand philosophy to customers.
Troubleshoot the point-of-sale system.
Oversee store inventory management procedures.
Develop processes that improve customer service and optimize shopping experiences.
Manage and implement daily zoning schedules.
Open and close the store.
Lead shift-start and end-of-day meetings, roundtables, and other meetings as needed.
Direct a team of 8–10 team members and model excellent service.
Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
Assist with new-hire onboarding and ongoing training.
Treat customers with respect and cultivate an inclusive, service-minded work culture.