Sales Manager

Ulta Beauty, Inc. • Yuma, AZ

7d

About The Position

The Sales Manager (SM) leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team and consistently grow sales across all categories. The SM leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for the store’s retail business, excluding boutiques, including sales, service, and operational processes. The role is accountable for Net Promoter Score (NPS) and an exceptional guest experience, with a focus on business performance, people development, and process compliance.

The position calls for drive, a passion for the beauty industry, exceptional guest service, the ability to learn and teach extensive product knowledge, and the ability to lead, influence, and develop a team. The Sales Manager works a flexible full-time schedule that includes days, evenings, weekends, and holidays, and attends corporate business meetings and conferences. The role involves continuous mobility and object handling throughout the store, frequent bending, pulling, pushing, stooping, reaching, and twisting, and frequent lifting or moving of up to 25 pounds.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Success driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Proven ability to monitor inventory, achieve operational excellence, drive a service culture, and execute merchandising directives.
• Experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.
• Ability to attend corporate business meetings and conferences.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Promote accountability for retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink goals.
• Identify underperforming metrics and develop strategies using company programs, tools, and resources to improve profitability and top-line sales growth.
• Use store forecasts and payroll budgets to support scheduling, communicate staffing needs to the General Manager, maximize productivity, and meet sales, payroll, and workload goals.
• Plan and execute in-store events that enhance the guest experience, encourage collaboration with brand partners, and meet sales and payroll goals.
• Review, analyze, and respond promptly to financial and operational reports, store visits, and audit results.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits during work time.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team, and address staffing needs and open positions.
• Build an engaged team through collaboration, open communication, and effective prioritization.
• Create an inclusive environment that supports associate growth and engagement.
• Support associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
• Participate in ongoing brand and category training and ensure direct reports do the same.
• Build professional brand partner relationships to support shared sales and service goals.
• Model teamwork and guest service excellence alongside the leadership team by setting priorities, providing direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
• Know and ensure compliance with company policies, procedures, and store standards, including the dress code.
• Use the scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
• Use the task management tool to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by maintaining workplace safety, inventory control, cash management, and loss-prevention standards.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
• Support continuous improvement by promoting company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
• Use company programs, tools, and resources to improve store performance.
• Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.

Benefits

• Eligible full-time associates receive paid time off, health insurance, dental insurance, vision insurance, life insurance, and disability benefits.
• Eligible associates may earn additional compensation under the Company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed