Sales Manager | Camden NoMa/South Capitol

Camden•Washington, WA

15d

About The Position

Camden’s Sales Managers are responsible for delivering sales excellence across their multifamily portfolio. They foster a high-performing sales culture and create team purpose, motivation, and accountability. Sales Managers directly supervise the leasing team and drive sales and revenue performance. With leadership support, they train, develop, and empower leasing staff to achieve sales performance goals. The role oversees sales operations at one or more communities, allocates resources according to business needs, and collaborates with leadership to set and achieve portfolio goals. It develops weekly and monthly strategies, supports resident retention, monitors sales tools and performance dashboards, implements company initiatives, and completes administrative tasks. The position works in a typical office setting with regular outdoor exposure while touring, showing, and inspecting apartments. It requires a varied schedule, including weekends and holidays as required, and periodic work-related travel.

Requirements

At least two years of leasing experience in residential property management.
Ability to meet and exceed sales and customer service objectives.
Positive attitude, strong work ethic, and ability to lead and motivate others.
Ability to maintain a professional demeanor in high-stress situations.
Self-motivated and able to take initiative without instruction.
Ability to work a varied schedule, including weekends and holidays as required.
Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook.
Professional written and verbal communication skills.
Ability to perform the essential functions of the position, with or without reasonable accommodations.
Attendance and punctuality are essential.
The position involves mobility, including climbing stairs; repetitive hand-wrist motion when using a computer and writing; and regular exposure to outdoor conditions such as heat, cold, dampness, and rain.
Ability to handle stressful, urgent, novel, and diverse work situations on a daily basis; emotional stability and personal maturity are important.

Nice To Haves

Supervisory experience.

Responsibilities

Oversee sales operations at one or more communities.
Allocate resources among communities based on business needs, including scheduling team members to work at multiple communities.
Collaborate with leadership to set goals for net market rent, revenue, occupancy, new leases, renewals, and customer sentiment score.
Motivate the leasing team to capture all leads with a customer-focused mindset and hold the team accountable for achieving sales goals.
Develop, train, and manage a high-performing team by fostering trust and cooperation, recognizing contributions, coaching in real time, and supporting career goals.
Maintain an open-door policy to address employee issues and concerns.
Identify opportunities to improve sales tools and processes and share best practices with peers and leaders.
Ensure company initiatives from support teams are implemented.
Create weekly and monthly strategies to achieve portfolio goals, leveraging support departments and tools and focusing on underperforming metrics.
Promote resident retention through timely communication, customer focus, and use of Camden’s Loyalty Loop program.
Train and empower the leasing team to overcome objections related to sales, retention, and customer service.
Serve as an escalation point for unresolved issues.
Lead by example and contribute to employee engagement and Camden’s mission to improve lives, one experience at a time.
Communicate and connect with team members through frequent one-on-one check-ins and sales team meetings.
Maintain knowledge of the industry, competition, and market, and apply it to improve portfolio results and surpass competitors.
Monitor customer relationship management tools and sales performance dashboards to improve sales, efficiency, and effectiveness.
Complete administrative tasks, including system-based approvals, in a timely manner.
Tour, show, and inspect apartments; travel periodically by automobile and potentially by airline, out of town, or overnight for work-related activities.