Sales Manager | Camden Legacy/San Marcos

Camden•Scottsdale, AZ

About The Position

The Sales Manager has overall responsibility for delivering sales excellence across one or more multifamily communities. The role leads the leasing team and drives sales and revenue performance, fostering a high-performing sales culture grounded in teamwork, motivation, and accountability. With leadership support, the manager trains, develops, and empowers leasing staff to achieve sales performance goals. The position collaborates with leadership to set and meet portfolio goals, develops strategies to improve underperforming metrics, and uses market knowledge, customer relationship management tools, and sales dashboards to strengthen results and efficiency. It also supports resident retention and customer service, addresses escalated issues, implements company initiatives, and completes administrative tasks and system-based approvals. The role works in a typical office setting, with daily outdoor exposure while touring, showing, and inspecting apartments. It involves mobility such as climbing stairs, repetitive hand and wrist motion, periodic work-related travel, and potentially long hours and varied schedules, including weekends and holidays. The position requires handling stressful and diverse work situations; attendance and punctuality are essential. Physical demands information is available from HR. Duties may change to meet business and organizational needs.

Requirements

At least two years of leasing experience in residential property management.
Ability to meet and exceed sales and customer service objectives.
Positive attitude, strong work ethic, and ability to lead and motivate others.
Ability to maintain a professional demeanor in high-stress situations.
Self-motivation and ability to take initiative without instruction.
Ability to work a varied schedule, including weekends and holidays as required.
Proficiency in Microsoft Office Suite, including Teams, Word, Excel, and Outlook.
Professional written and verbal communication skills.
Ability to perform the essential functions of the position, with or without reasonable accommodations.
Attendance and punctuality.

Nice To Haves

Supervisory experience.

Responsibilities

Oversee sales operations at one or more communities.
Allocate resources across communities based on business needs, including scheduling team members to work at multiple communities.
Collaborate with leadership to set goals for net market rent, revenue, occupancy, new leases, renewals, and customer sentiment.
Motivate the leasing team to capture leads with a customer-focused mindset and hold the team accountable for sales goals.
Develop, train, and manage a high-performing team by fostering trust and cooperation, recognizing contributions, coaching through challenges, and supporting career goals.
Maintain an open-door policy to address employee issues and concerns.
Identify opportunities to improve sales tools and processes, and share best practices with peers and leaders.
Ensure company initiatives from support teams are implemented.
Create weekly and monthly strategies to achieve portfolio goals, using support departments and tools to address underperforming metrics.
Promote resident retention through timely, customer-focused communication and Camden’s Loyalty Loop program.
Train and empower leasing staff to handle objections related to sales, retention, and customer service.
Act as an escalation point for unresolved issues.
Lead by example and contribute to employee engagement and Camden’s stated mission to improve lives, one experience at a time.
Communicate and connect with team members through frequent one-on-one check-ins and sales team meetings.
Maintain knowledge of the industry, competition, and market, and use it to evaluate portfolio performance and improve results.
Monitor customer relationship management tools and sales performance dashboards to improve sales, efficiency, and effectiveness.
Complete administrative tasks and system-based approvals in a timely manner.