Leasing Manager - NoMa

Bozzuto • Washington, DC

22h • $60,000 - $60,000

About The Position

The Leasing Manager is responsible for achieving and exceeding monthly sales quotas and contributing to the property’s resident-retention goals through remarkable customer service. The role leads the Sales and Marketing Associate team in generating revenue through leasing and renewal activity, while delivering a positive experience to prospective residents and current community members. The position includes regular weekend work: three weekends per month, with two days off during the week.

Requirements

• A four-year college degree or equivalent relevant experience.
• Previous leasing experience in the multifamily industry.
• 1–3 years of business-to-consumer sales experience in property management, retail, or hospitality.
• 1–3 years of phone sales experience.
• 1–3 years of customer service experience.
• A customer-focused mentality.
• Sales aptitude.
• A real estate license, or willingness to obtain one within 90 days of hire, where applicable.

Nice To Haves

• Industry experience is highly desired.

Responsibilities

• Generate new leases and achieve monthly sales quotas.
• Motivate, train, and lead the sales and service team to reach leasing goals.
• Conduct three follow-ups per lead, targeting an 8% conversion ratio to onsite appointments.
• Call every prospect within 24 hours after a property tour and follow up by email within 48 hours.
• Maintain a 30% closing ratio.
• Generate at least one outreach event weekly.
• Coordinate overall company branding with Bozzuto’s marketing team.
• Know the competition and differentiate the Bozzuto product and people in the marketplace.
• Articulate the property’s value proposition proficiently.
• Provide prospective customers with a positive and consistent in-person experience.
• Arrange monthly meetings with local employers to share community information and develop partnership-marketing opportunities.
• Update the property Facebook page three times per week.
• Shop the immediate competitive set quarterly.
• Review monthly market surveys and stay knowledgeable about their content.
• Complete a weekly competitive-set survey.
• Report property deficiencies to the appropriate manager.
• Respond to, follow up on, and close work-order requests when applicable.
• Ensure lease paperwork is accurate and complete administrative duties as assigned.
• Deliver timely, remarkable customer service to community residents and attend resident social events.
• Interact professionally and courteously with residents, staff, clients, and vendors.
• Remain calm and friendly when resolving customer issues or interacting with upset customers.
• Resolve or communicate resident concerns and issues vigorously.
• Work three weekends per month, with two days off during the week.

Benefits

• Medical, dental, and vision coverage.
• 20 days of paid time off plus holidays.
• 401(k) program with company match.
• Tuition reimbursement.
• Programs supporting career development and growth.
• Employee resource groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager