Sales Manager - Family Service

Service Corporation International•Colleyville, TX

1d•$90,000 - $184,400

About The Position

Develops and leads a well-trained sales staff that meets or exceeds sales quotas, grows market share and the customer base within established budgetary levels, and maintains high ethical standards while following Company policies and procedures. The role oversees sales staff, marketing and community outreach, expense controls, sales operations support, and compliance.

Requirements

High school diploma or equivalent.
Three to five years of sales management experience.
Valid state or provincial driver’s license and a good driving record.
Insurance license as required by state or provincial law and prescribed by the applicable state board.
Working knowledge of a Windows-based PC environment and Microsoft Office applications.
Ability to maintain confidentiality.
Ability to work beyond standard business hours when necessary to serve customers.
Ability to set challenging but achievable employee goals.

Nice To Haves

Bachelor’s degree preferred.
Sales Counselor and sales supervisory experience preferred.
Experience presenting, training, coaching, and motivating salespeople or sales forces is a plus.
Knowledge of Customer Relationship Management systems is a plus.

Responsibilities

Meet and exceed established location sales quotas.
Ensure Sales Counselors use methods set forth in training manuals and follow Company policies and procedures.
Provide initial and ongoing sales instruction so Sales Counselors can meet or exceed customer needs.
Manage Sales Counselors and serve as their primary resource on aftercare, prospecting, product knowledge, sales presentations, closing skills, pricing, terms, paperwork, sales guidelines, compliance, and customer service.
Develop marketing programs suited to the community’s geography, demographics, ethnicity, or religions.
Analyze and monitor competitor pricing.
Plan and participate in community events to develop prospects and increase awareness of the location.
Review pre-need contracts and at-need cemetery contracts for compliance with HMIS and applicable state, provincial, or federal laws.
Approve discounts offered to customers.
Prepare reports demonstrating compliance with financial controls.
Maintain marketing materials, training manuals, sales equipment, and other sales supplies.
Ensure sales programs, incentives, awards, and presentations are budgeted, approved, and consistent with Company policies.
Maintain clean and orderly sales rooms and offices to provide a professional atmosphere for Sales Counselors and the public.
Ensure Sales Counselors follow the Code of Conduct and obtain proper licensure.
Ensure sales practices comply with federal, state, provincial, and local regulations.