Sales Manager

Marriott Vacations Worldwide•Princeville, NC

14d

About The Position

The Sales Manager at Marriott Vacations Worldwide supervises the daily operation of the Sales Gallery Floor or Sales Center and supports an effective, ethical, and customer-focused sales operation. The manager monitors product inventory and ensures Sales Executives understand what may be sold and how to sell it, including financing. The role manages guest tour flow and sales experiences, resolves and escalates issues as appropriate, supports customer questions and complaints, and maintains the integrity of the brand and a Culture of Excellence. The Sales Manager leads and develops the sales workforce through onboarding, coaching, training, performance reviews, and corrective action. The position also supports recruiting and interviews candidates for Sales Executive roles. Additional duties include sales-floor and business management, coordination with quality assurance and contracts teams, and compliance with applicable sales and marketing regulations and company safety procedures. Work schedules may fluctuate with business needs and may include days, nights, weekends, and holidays. The role involves working indoors and outdoors and using computers, telephones, and other office equipment.

Requirements

High school diploma or GED.
At least 2 years of experience in a similar position.
Maintain an active, in-good-standing professional Real Estate License where mandated by law.
Proficiency in reading, writing, and communicating verbally in English; an additional language may be required in certain locations.
Strong public presentation and communication skills.
Ability to work a fluctuating schedule based on business needs, potentially including days, nights, weekends, and holidays.
Ability to perform physical tasks including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance; reaching overhead and below the knees; bending, twisting, pulling, and stooping; and standing, sitting, or walking for extended periods or an entire shift.
Ability to work in contact with the public using strong communication and customer service skills.
Competencies include leadership; professional demeanor; problem solving and decision making; communication; adaptability; planning and organizing; driving for results; teamwork; coworker and customer relationship building; fostering inclusion; applied learning; technical and business acumen; general sales location operations; basic computer skills; mathematical reasoning; oral comprehension; reading comprehension; and writing.

Responsibilities

Support development of self-generated business through existing customers and the local community; analyze the site or sales team's book of business to support sales, referrals, and escrow tracking.
Create and monitor the process for assigning Sales Executives to prospective owners or members.
Manage guest tour flow and the sales experience, including greeting guests, providing information about vacation ownership, seasonal travel, and financing, handling overflow from tour waves, and supporting contract presentations and ratifications.
Close sales as appropriate, review and approve sale documentation, and complete contract signing and notarization.
Ensure Sales Executives have the materials and accurate product and financing information needed for their work.
Supervise daily Sales Gallery Floor or Sales Center operations; conduct or contribute to daily huddles and participate in sales management meetings and performance planning.
Mediate, counsel, and resolve issues involving subordinates or colleagues, and determine when escalation is needed.
Promote a positive, safe, and communicative work environment; safeguard the guest experience and brand integrity by ensuring associates act ethically and professionally.
Respond to customer questions, complaints, and concerns; develop plans to address common problems, communicate about escalated issues, coordinate with Quality Assurance and New Owner Admin/Contracts, and respond to cancellations with customer callbacks.
Manage onboarding and training for Sales Executives, including ensuring proficiency before rotation, delivering training, and facilitating feedback sessions.
Coach Sales Executives on sales approaches, customer communications, and presentations; provide real-time consultation and conduct one-on-one coaching, performance reviews, ride-alongs, and training sessions.
Plan, roll out, and monitor incentive programs; diagnose underperformance, initiate corrective action, and develop performance plans or apply progressive discipline as appropriate.
Maintain a sales-floor presence during selling sessions, supervise presentations for compliance with standards, and present or attend in-house seminars.
Support recruiting by participating in hiring activities and interviewing candidates for Sales Executive positions.
Understand and comply with state and federal regulations governing sales and marketing, including applicable Do Not Call rules, state registrations, and exemptions.
Develop scripts for Sales Executives and continually support improvement of their presentations.
Report work-related accidents and injuries, identify or report unsafe conditions, follow safety and security procedures, follow property-specific emergency procedures, and complete required safety training and certifications.
Perform other duties as assigned to meet guest and Owner needs or business objectives.