AM Sales Manager (Call Center)

Life Protect 24 7 Inc•Norfolk, VA

9d•Hybrid

About The Position

Life Protect 24/7 is seeking a highly motivated and talented leader for their Full Time Inbound Call Center Sales Manager position. The Sales Manager will lead a team of 15-20 members in a positive, remote-while-working-in-office setting. The team handles inbound calls from customers interested in a medical and security alert system. The manager will act as an advocate for the company and its employees, relaying company goals, quality standards, and procedures through servant leadership. The role emphasizes educating and supporting sales representatives, building rapport, listening, identifying needs, communicating clearly, and providing solutions. The company promotes a culture of development, training, incentives, and advancement opportunities.

Requirements

Must be at least 18 years of age
High school diploma or equivalent
2 years of experience leading a team in a call center environment
At least one year of experience in leading a remote team
Experience in monitoring call quality, call queue, and coaching sales
Strong communication skills (verbal, written, and interpersonal)
A customer-focused approach with adaptability to new situations
Ability to multitask, prioritize, and manage time
Ability to motivate and engage a sales team

Responsibilities

Lead a team of 15-20 team members in a positive atmosphere.
Relay company goals, quality standards, and processes, and procedures to the team through servant leadership.
Effectively educate and support sales representatives through their sales experience.
Build rapport and establish relationships with the team by genuinely listening, identifying needs, communicating with clarity, and providing solutions.
Monitor call quality, call queue, and coach sales representatives.