Call Center Manager
About The Position
SourcePro Search has a fantastic opportunity for a Call Center Manager. The primary responsibility of the Call Center Support (CCS) Manager is to build and develop a consolidated/centralized call center support organization that supports all Media Software enterprise products (approx. 10 – 15 software products), exclusive of the Advertising Solutions Group. In this role you will be responsible for building, developing and leading a team of Customer Service Representatives (CSR’s) who are responsible for receiving incoming tier 1 and tier 2 customer service inquiries and working them through to resolution and closure of the service tickets.
Requirements
- Bachelor’s degree in business or related field
- 5+ years of work experience in call center support or related field
- 3+ years of experience in management/supervisor role(s) with 16-25 direct reports
- 1+ years of experience with Seibel
Responsibilities
- Build and develop a consolidated/centralized call center support organization.
- Support all Media Software enterprise products (approx. 10 – 15 software products), exclusive of the Advertising Solutions Group.
- Build, develop and lead a team of Customer Service Representatives (CSR’s).
- Oversee CSRs responsible for receiving incoming tier 1 and tier 2 customer service inquiries.
- Ensure customer service inquiries are worked through to resolution and closure of service tickets.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
