CALL CENTER MANAGER
SportsMED Orthopaedic Specialists•Huntsville, AL
About The Position
This role focuses on staff oversight, productivity, process improvement, and operational control.
Requirements
- Strong operational discipline
- Data-oriented mindset
- Comfort with metrics/accountability
- Workforce management experience
- Decisive management style
- Process improvement skills
Responsibilities
- Attendance management
- Schedule adherence
- Overtime control
- Lunch/break compliance (not exceeding one hour)
- Staffing coverage
- Queue management
- Call abandon rates
- Average speed to answer
- Productivity monitoring
- Workforce planning
- Daily reporting
- Escalating staffing shortages
- Coaching/corrective action
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
