Call Center Manager
About The Position
Join Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the daily operations of the Call Center scheduling team, ensuring that patient inquiries are handled efficiently, professionally, and in accordance with clinic standards. The Call Center Manager monitors employee performance, and trains and coaches Scheduling Coordinators who work in the Call Center. Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.
Requirements
- 3+ years of call center or customer service leadership experience.
- Strong leadership, communication, and coaching skills.
- Ability to manage performance metrics and improve processes.
Nice To Haves
- Experience with Open Dental and Solutionreach preferred.
- Healthcare or dental industry experience preferred.
Responsibilities
- Manage and coach a team of call center representatives.
- Monitor call quality, productivity, and performance metrics
- Oversee patient scheduling, and communications using Open Dental and Solutionreach.
- Handle escalated patient concerns and ensure excellent customer service.
- Assist with hiring, training, and staff development.
- Improve workflows and drive team performance.
Benefits
- Comprehensive medical, dental and life insurance
- Paid time off and holiday pay
- 401k plus company match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
