Sales Manager

Ulta Beauty, Inc.•Sevierville, TN

14d

About The Position

The Sales Manager (SM) leads a high-performing store team to achieve sales growth across categories and deliver an exceptional guest experience. The SM leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for the retail business apart from boutiques, including sales, service, and operational processes. The role focuses on business performance, people development, and process execution, including Net Promoter Score, sales, in-store events, guest service, associate training, standard operating procedures, and compliance. The SM drives sales and profitability, manages performance against financial and operational goals, supports store scheduling and payroll needs, and plans in-store events. The role also involves recruiting and developing associates, fostering an inclusive and collaborative team, building brand partner relationships, and ensuring compliance with company policies and operating standards. The SM performs makeup applications, skincare analysis, and product demonstrations, and keeps informed about industry trends and products. The position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences. Work involves mobility throughout the store, frequent bending, pushing, pulling, stooping, reaching, and twisting, lifting or moving up to 25 pounds, and continuous coordination and manipulation of objects. Reasonable accommodations may be considered through the Company's interactive process.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise sound judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.
Ability to perform the physical activities described, with reasonable accommodation considered through the Company's interactive process.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink goals.
Identify underperforming business metrics and develop strategies to improve profitability and sales through company programs, tools, resources, and operational excellence.
Use store forecasts and payroll budgets to support scheduling, maximize productivity, achieve goals, and complete workload on time and within budget; communicate scheduling needs to the GM.
Plan and execute in-store events that enhance the guest experience, support brand partner collaboration, and meet sales and payroll goals.
Review, analyze, and respond promptly to financial and operational reports, store visits, and audit results.
Perform makeup applications, skincare analysis, and product demonstrations to support sales and guest service.
Stay informed about industry trends, products, and services, including relevant ingredients and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team, and address staffing needs and open positions.
Build an engaged team through collaboration, open communication, and prioritization of work; create an inclusive environment that supports associate growth and engagement.
Support associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports participate in training, including brand and category education.
Establish professional relationships with brand partners to support shared sales and service goals.
Work alongside the leadership team to model teamwork and guest service, set priorities, provide direction and support, and share best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling tools to adjust schedules and manage attendance during manager-on-duty shifts.
Use company task-management tools to prioritize and execute store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by ensuring standards for workplace safety, inventory control, cash management, and loss prevention are met.
Execute daily inventory control processes, including handling known theft, damages, hazardous waste, adjustments, and returns, and complete theft reporting as needed.
Support continuous improvement and adoption of company initiatives and technology; communicate expectations and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences.