Sales Manager

Ulta Beauty, Inc.•Fort Myers, FL

About The Position

The Sales Manager leads a high-performing retail team in alignment with Ulta Beauty’s mission, vision, and values. The role is accountable for sales, service, and operational processes across the store, excluding boutiques, and for delivering strong Net Promoter Score results and an exceptional guest experience. The manager drives results through sales and in-store events, guest service and associate training, and consistent execution of operating procedures and compliance standards. The Sales Manager leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers. The position requires a passion for the beauty industry, a focus on results and guest service, the ability to learn and teach product knowledge, and the ability to lead, influence, and develop a team. The manager works a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and attends corporate business meetings and conferences.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change and leading others through change; developing collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise sound judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.
Ability to meet the described physical demands, with reasonable accommodation considered through the company’s interactive process when applicable.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Promote accountability for retail and service sales, guest loyalty including credit, payroll, omnichannel performance, and retail shrink goals.
Identify underperforming metrics and develop strategies using company programs, tools, and resources to improve profitability and sales.
Use store forecasts and payroll budgets to support scheduling, maximize productivity, meet sales and payroll goals, and complete workload on time and within budget; communicate store needs to the General Manager.
Plan and execute in-store events that enhance the guest experience, foster brand partner collaboration, and support sales and payroll goals.
Review, analyze, and respond promptly to financial and operational reports, store visit results, and audit results.
Perform makeup applications, skincare analyses, and product demonstrations to support sales and guest service.
Stay informed about industry trends, products, services, ingredients, and benefits during work time.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged team through collaboration, open communication, and effective work prioritization; create an inclusive environment that supports associate growth and engagement.
Support associate development through training, competency-based feedback and coaching, performance reviews, succession planning, and individual development plans.
Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
Build professional brand partner relationships that support shared sales and service goals.
Model teamwork and guest service excellence alongside the leadership team by setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and delivery of a helpful and friendly guest experience against store performance goals.
Know and enforce company policies, procedures, standards, and dress code.
Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts, maintaining accurate schedules and reporting.
Use the company task management tool to prioritize and complete store workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by ensuring compliance with safety, inventory control, cash management, and loss prevention standards and procedures.
Carry out inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting when needed.
Support continuous improvement by promoting company initiatives and technology, communicating expectations, and ensuring store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends and opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.
Attend corporate business meetings and conferences.