Manager, Sales

Pyramid Global Hospitality•Roanoke, WV

About The Position

The Sales Manager generates conference business from local or national markets, maximizes sales, develops potential markets, and administers assigned responsibilities through delegation and attention to detail. The role also supports the Director of Sales & Marketing (DOSM) with assigned duties and special projects. The position is based at Stonewall Resort, a lakeside destination offering lodging, cottages, meeting and event spaces, and a golf course.

Requirements

At least two years of college; a degree is desirable.
At least two years of experience in hospitality as a sales manager.
Excellent written and verbal communication skills.
Ability to solicit, qualify, and secure business and grow existing accounts.
Thorough knowledge of major market segments.
Excellent presentation, communication, organization, and computer skills.
Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
Excellent sales and customer service skills, including proven negotiation skills.
Ability to work in a fast-paced environment and willingness to learn and adapt to a dynamic environment.
Schedule flexibility and ability to work weekends as needed for industry shows and networking events.
Ability to travel up to 25% as needed.
Proactive, self-motivated, positive approach and strong attention to detail.
Ability to problem-solve, develop creative solutions, and take responsibility for outcomes.
Professional, sociable, confident, friendly, and welcoming manner when working with guests and teams.

Nice To Haves

Experience in hotel sales or a related industry.

Responsibilities

Generate room, food and beverage, and conference services revenue for the property.
Achieve or exceed revenue goals established by the DOSM.
Create an annual sales strategy report identifying targeted business and summarizing trends in the assigned market.
Visit target areas and call on companies in assigned markets as needed.
Identify market patterns, trends, and lead changes to protect customer share.
Stay current on industry trends and recommend changes that could affect operations.
Prospect for new business and use company tools.
Create and deliver customer presentations and participate in public speaking engagements.
Use Delphi to maintain account files and book repeat business.
Respond to leads from assigned areas and track follow-up dates according to company standards.
Arrange and conduct site inspections and follow up as needed.
Prepare creative proposals that meet customer needs.
Attend relevant trade shows, association meetings, seminars, and functions.
Participate in community networking opportunities.
Develop and maintain customer relationships and follow up with customers in a timely manner.
Gather feedback on meetings and lead responses to customer concerns and questions after events.
Resolve customer complaints, problems, and other issues that may interfere with sales operations.
Maintain contact with meeting planners and memberships and contacts in hotel industry associations.
Consult with potential customers to understand their needs and recommend suitable products and services.
Review and analyze sales and operations records and reports to identify potential new accounts.
Maintain working relationships with departments that interact with conference groups and partner with the conference planning team as needed.
Promote Pyramid properties and achieve quarterly Slingshot referral lead goals.
Attend internal meetings, perform general office duties, assist other departments, and work on special projects as assigned.
Perform other related duties requested by the DOSM, practice safety standards, and report unsafe conditions to the DOSM.