Sales Manager

Bob Moore Auto Group•Oklahoma City, OK

About The Position

The Sales Manager supervises the sales department, including the sales force and vehicle inventory. The role oversees sales operations, customer flow, sales processes, goal attainment, marketing strategies, customer retention, departmental expenses, staff training, safety precautions, and participation in corporate and community activities. The position also uses a personal device for multi-factor authentication to provide additional security for company network and site access. Other responsibilities may be assigned. The role requires a high school education, at least two years of prior experience in auto sales and F&I, eligibility to obtain and maintain new and used motor vehicle licenses, and a valid driver’s license without restrictions affecting operation of company vehicles. The employee must maintain a clean driving record and pass a drug/alcohol urinalysis. The work environment includes occasional exposure to outdoor weather, fumes or airborne particles, extreme cold, and extreme heat. Noise is usually moderate. The role routinely uses standard office equipment. Travel within or outside the area may be required but is infrequent.

Requirements

High school education.
At least 2 years of prior experience in auto sales and F&I.
Ability to obtain and maintain a Used Motor Vehicle License and a New Motor Vehicle License.
Valid driver’s license without restrictions that affect the ability to operate company-owned vehicles, and ability to maintain a clean driving record.
Excellent interpersonal, time-management, and organizational skills.
Ability to identify and achieve targeted goals.
Excellent written and verbal communication skills and ability to understand verbal and written instructions.
Ability to work well with a range of individuals and prioritize various tasks.
Ability to communicate clearly with customers and coworkers to ensure an excellent customer experience.
Ability to work independently and/or as part of a team.
Ability to respond effectively to inbound and outbound phone calls.
Excellent attention to detail, professional demeanor, and a positive ‘can do’ attitude.
Ability to make expectations clear to team members and establish clear performance goals.
Ability to inspire and motivate individuals while allowing staff autonomy to work independently.
Ability to pass a drug/alcohol urinalysis.
Ability to meet physical demands, including regularly standing, walking, talking or hearing; frequently sitting, handling objects, reaching, climbing or balancing, and stooping, kneeling, or crouching; and lifting or moving up to 25 pounds regularly, up to 50 pounds frequently, and more than 100 pounds occasionally with proper assistance.
Close and distance vision.

Responsibilities

Recruit, hire, and train sales force members and support staff, tailoring training to individual skill levels.
Supervise sales department staff and manage customer flow, including ups, appointments, phone inquiries, and showroom control.
Maintain control of the sales process and provide additional expertise to the sales force as needed.
Obtain monthly sales goals from the GSM/GM and monitor progress toward those goals.
Develop marketing strategies to increase sales and gross profit through advertising, promotions, and sales incentives.
Maintain internal control over vehicle inventory to prevent theft, vandalism, and lot damage.
Develop a customer retention program that follows up with prospects and directs sold customers to the service department.
Control sales department expenses, with particular attention to gas, reconditioning, and advertising costs.
Ensure sales staff receive product knowledge training and product certification.
Continue personal education in product knowledge and management skills.
Participate actively in corporate and community activities.
Use a personal device for multi-factor authentication to add security to company network and site access.
Enforce safety precautions specific to the work area.
Perform other responsibilities as assigned.