Sales Manager

Horseshoe Bay Resort•Phoenix, AZ

About The Position

The Sales Manager represents the hotel in soliciting, responding to, and negotiating with customers seeking large and complex group accommodations, generally involving more than 50 guest rooms, with or without meeting space or on-site catering. The role is responsible for developing business based on assigned market segments and accounts, preparing proposals and contracts, quoting rates and availability, and negotiating customer contracts and third-party commission agreements. The Sales Manager conducts customer presentations and hotel site inspections, sells hotel guest rooms and other facilities, manages account details through solicitation and closing, and coordinates hotel departments in servicing accounts. The position also involves local sales travel, client entertainment when appropriate, trade show representation, participation in sales meetings, and clear communication with staff. The role requires professional, courteous guest and associate interactions, adherence to hotel work and safety standards, and the ability to move throughout the property for inspections.

Requirements

Ability to communicate in English.
Self-starting personality and an even disposition.
Maintain a professional appearance and manner.
Ability to communicate well with guests and customers in a friendly, positive manner to solicit business, meet client needs, and resolve complaints.
Willingness to assist coworkers and work as a team player.
Basic hotel product knowledge, including staffing, operations, safety, security, union rules, building structure, terminology, fire, police and health codes, hotel policies, and city requirements.
Basic knowledge of hotel structure and how departments interact.
Basic knowledge of meeting room setup styles.
Extensive knowledge of the market and related meeting industry.
Quantitative data processing, mathematical computation, and analytical skills to determine and communicate financial, forecasting, and space-utilization information accurately.
Proficiency with computer systems and the ability to navigate Word, Excel, Access, Outlook, Delphi or an in-house sales system, Market Vision, OnQ, InFocus, the Internet and Intranet, and Optimum Settings or an in-house CAD program.
Ability to move throughout the hotel to conduct site inspections.
Ability to perform the essential job functions with or without reasonable accommodation, using an appropriate combination of skills and abilities.
Ability to solve routine workplace problems and ask for help when unsure how to perform a task.
Ability to set up trade show exhibits involving bending, stooping, lifting, and reaching overhead.

Responsibilities

Solicit, respond to, and negotiate with customers requiring large and complex group accommodations, generally over 50 guest rooms, with or without meeting space or on-site catering.
Represent the hotel in significant customer interactions concerning sales and operational questions or concerns.
Negotiate customer contracts and commission agreements with third-party agencies.
Prepare proposals and contracts describing guest room, meeting space, banquet date, space, and rate availability; develop and quote prices.
Attend weekly sales department meetings and other scheduled meetings, including tentative review, lost business review, and group-pickup meetings.
Conduct site inspections of guest rooms, meeting space, banquet facilities, and other hotel areas.
Sell all facets of the hotel to previous, current, and potential clients to maximize revenue.
Manage and document account details through solicitation and closing, and coordinate hotel departments' participation in servicing accounts.
Develop and deliver persuasive verbal sales presentations to prospective clients.
Travel locally for outside sales calls, hotel promotion, and competitor reviews.
Prepare information for, meet with, and entertain clients as appropriate to potential account business.
Represent the hotel at trade shows and set up exhibits.
Communicate clearly, verbally and in writing, to provide direction to staff.
Comply with attendance rules and maintain regular availability for work.
Perform other job-related duties as assigned.
Treat guests and associates professionally, courteously, and respectfully.
Follow hotel work procedures and standards for dress, grooming, punctuality, and attendance; adapt to changes and learn or improve skills as needed.
Follow hotel security policies and procedures, including key control, safe lifting, chemical handling, and reporting safety hazards or concerns.