Sales Manager

Ulta Beauty, Inc. • North Canton, OH

3h

About The Position

The Sales Manager leads a team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers to deliver sales growth and an exceptional guest experience across the store’s retail business, excluding boutiques. The role is accountable for sales, service, operational processes, and Net Promoter Score (NPS), with a focus on performance, people, and process. The Sales Manager develops and motivates the team, supports guest service and associate training, and ensures compliance with operating procedures and standards.

The manager supports retail and service sales, guest loyalty, payroll, omni-channel, and shrink goals; analyzes business performance and reporting; manages scheduling and workload within payroll budgets; plans in-store events; and performs makeup applications, skincare analysis, and product demonstrations. The role also includes hiring and developing talent, coaching and training associates, building brand partner relationships, protecting company assets, managing inventory and store operations, and communicating business trends and opportunities to field leadership.

This position requires a flexible, full-time schedule that includes days, evenings, weekends, and holidays, and attendance at corporate business meetings and conferences. The work involves continuous mobility and object coordination, frequent bending and other physical movements, and frequent lifting or moving of up to 25 pounds. The pay range is $21.00–$29.00 per hour, with the opportunity for eligible associates to earn additional compensation under the company bonus plan. Full-time benefits include paid time off, health, dental, vision, life, and disability benefits.

Requirements

• 2–3+ years of fast-paced retail management or other relevant work experience.
• Financial management experience, including driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Retail management ability, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
• Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible and adaptable.
• Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Promote accountability for store goals related to retail and service sales, guest loyalty including credit, payroll, omni-channel, and retail shrink.
• Identify underperforming metrics and develop strategies to improve profitability, operational excellence, and top-line sales growth.
• Use store forecasts and payroll budgets to support scheduling, maximize productivity, and complete workload on time and within budget.
• Plan and execute in-store events that support guest experience, brand collaboration, sales, and payroll goals.
• Review and respond to financial and operational reporting, store visit results, and audit results.
• Perform makeup applications, skincare analysis, and product demonstrations for guests.
• Stay informed about industry trends, products, services, ingredients, and benefits.
• Maintain regular attendance and hold store associates accountable to the attendance policy.
• Attract, hire, and retain a diverse team and address staffing needs and open positions.
• Build an engaged team through collaboration, communication, and prioritization of work.
• Create an inclusive environment that supports associate growth and engagement.
• Support associate development through training, feedback, coaching, performance reviews, succession planning, and individual development plans.
• Participate in ongoing training, including brand and category education, and ensure direct reports do the same.
• Build professional brand partner relationships to support sales and service goals.
• Model teamwork and guest service excellence, set priorities, provide direction, and share best practices with the leadership team.
• Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful and friendly guest experience.
• Ensure compliance with company policies, procedures, standards, and dress code.
• Use scheduling and task management tools to manage attendance, schedules, and store workload.
• Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention practices.
• Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as necessary.
• Support adoption of company initiatives and technology and ensure store tasks are completed.
• Use company programs, tools, and resources to drive store improvements.
• Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.
• Attend corporate business meetings and conferences.

Benefits

• Eligible associates may earn additional compensation pursuant to the company bonus plan.
• Full-time positions are eligible for paid time off.
• Full-time positions are eligible for health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed