Sales Manager (Full Time)

Carters Inc.•North Wales, PA

About The Position

As a full-time Sales Manager at Carter’s, you will be a brand leader and customer-facing representative, helping families find products for children from preemie sizes through size 14. You will provide knowledgeable, welcoming service and foster a positive, safe, and inclusive environment for employees and customers. The role includes coaching the store team, carrying out assigned business priorities, supporting store operations and asset protection, and responding to customer concerns. Availability may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts each week.

Requirements

High school diploma or GED.
Effective and professional verbal and written communication skills.
Ability to manage multiple tasks at once.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed and frequently bend, stoop, reach, push, and pull.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Nice To Haves

Positive, solutions-oriented mindset.
A variety of skills and experiences.

Responsibilities

Become an expert in Carter’s brands and products to help families navigate children’s clothing and essentials from preemie to size 14.
Greet customers warmly and assist them with product styles, features, and benefits.
Maintain a genuine focus on customers while on the sales floor.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and the omnichannel experience, and coach other employees toward success.
Plan and follow through on an assigned business focus area.
Perform Leader on Duty supervisor responsibilities, drive results, and respond to customer concerns promptly with appropriate resolutions.
Use customer feedback to identify opportunities and implement actions to improve results.
Build customer loyalty through company-sponsored programs, including credit.
Provide timely feedback to the store team and raise performance concerns to the Store Manager.
Recognize exceptional performance through positive reinforcement and appreciation.
Support asset protection through customer service, safety awareness, and operational controls.

Benefits

Health benefits.
Mental health benefits.
30% discount on Carter’s brands.
Referral bonuses.
Education Advance You Program, which helps employees earn a GED or bachelor’s degree tuition-free or learn English as a second language.
Paid time off.
Paid holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Professional and personal development, including development programs for growth in the current role and beyond.
Schedules designed to support work-life balance.