Sales Manager

Ulta Beauty, Inc.•Bullhead City, AZ

About The Position

The Sales Manager leads a high-performing retail team in accordance with Ulta Beauty’s mission, vision, and values. The role oversees Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for store sales, service, and operational processes, excluding boutiques. The Sales Manager is accountable for Net Promoter Score and an exceptional guest experience, with a focus on business performance, associate development, and operational compliance. The position requires a passion for beauty, strong guest service, the ability to learn and teach product knowledge, and the ability to lead, influence, and develop a team. The Sales Manager works with the General Manager on scheduling and payroll needs, leads store events and daily operations, and collaborates with brand partners and field leadership. The schedule is flexible and full-time, including days, evenings, weekends, and holidays; attendance at corporate business meetings and conferences is also required.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Financial management experience, including driving sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Retail management experience, including monitoring inventory, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership experience attracting, developing, and motivating talent; adapting to change; building collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, use good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible full-time schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

Bachelor’s degree.

Responsibilities

Promote accountability for retail and service sales, guest loyalty, payroll, omnichannel performance, and retail shrink goals.
Identify underperforming metrics and develop strategies using company programs, tools, and resources to improve profitability and sales.
Use store forecasts and payroll budgets to support scheduling, communicate staffing needs to the General Manager, and meet productivity and workload goals.
Plan and execute in-store events that support guest experience, collaboration, and sales and payroll goals.
Review and respond to financial and operational reports, store visit findings, and audit results.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about beauty industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Build an engaged team through collaboration, communication, and prioritization of work.
Create an inclusive environment that encourages associate growth and engagement.
Support associate development through training, individualized feedback and coaching, performance reviews, succession planning, and development plans.
Participate in ongoing brand and category training and ensure direct reports do the same.
Build professional relationships with brand partners to support sales and service goals.
Model teamwork and guest service excellence alongside the leadership team by setting priorities, providing direction and support, and sharing best practices.
Execute the Guest Engagement Leader program through business ownership, associate coaching, and leadership of a helpful guest experience.
Ensure compliance with company policies, procedures, standards, and dress code.
Use the company scheduling tool to adjust schedules and manage attendance during manager-on-duty shifts.
Use the task management tool to prioritize and complete workload, including resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss by maintaining safety, inventory control, cash management, and loss prevention standards.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, and product returns, and complete theft reporting as needed.
Support adoption of company initiatives and technology, communicate expectations, and ensure store tasks are completed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive information to field leadership.
Attend corporate business meetings and conferences.