Sales Manager

Davids Bridal•Jacksonville, FL

About The Position

The Sales Manager is a member of the management team who helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. This role calls for a dynamic, attentive, and inspiring leader who builds relationships with team members and customers and serves as a mentor, leader, and coach. The Sales Manager fosters high performance and five-star customer service by maximizing the performance and productivity of motivated, friendly, enthusiastic, and engaged team members. The role leads customer-focused store operations, supports sales and income goals, monitors payroll and inventory processes, and coaches team members to improve performance. The position is full time, 40 hours per week, Sunday through Saturday.

Requirements

High school diploma or degree.
Two to four years of prior retail management experience in an apparel or specialty store environment.
Prior experience with a computerized POS system.
Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers.
Ability to occasionally lift up to 25 pounds.
Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.

Responsibilities

Lead and model a customer-first culture across all roles.
Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star customer experience.
Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
Monitor store payroll to help ensure hours remain within the monthly budget, and monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
Help lead the store to consistently achieve Total Monthly Income (TMI) goals through foundational excellence and performance-based leadership across front of house and alterations.
Monitor inventory management, special orders, receiving, layaway, mark-outs of stock, repairs, and merchandise first-quality standards.
Communicate daily sales goals to team members and drive action through Chat Ins/Chat Outs.
Observe individual performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
Help build a strong bench and talent pipeline, ensure the store is staffed to achieve staffing goals, and fill open positions within 30 days.
Perform other duties as assigned.