Sales Manager
Residence Inn Palo Alto Los Altos•Los Altos, CA
•$90,000 - $100,000•Onsite
About The Position
InnVentures is seeking a Sales Manager for the Residence Inn Palo Alto in Los Altos, California. The role focuses on uncovering and closing new business for multiple properties in the same market, building client relationships, and contributing to increased market share and positive financial results. The Sales Manager works with hotel departments to understand and deliver on client needs while supporting the hotels’ sales and marketing goals.
Requirements
- High school diploma or equivalent required.
- Must be skilled in Windows and company-approved spreadsheet and word-processing software.
- Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Must be able to understand and evaluate complex information and data from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
Nice To Haves
- College coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
Responsibilities
- Solicit, negotiate, and book new business through proactive direct sales efforts.
- Maintain and grow existing customer and account relationships.
- Understand clients’ visions and communicate their needs and requests to the hotels.
- Respond to client inquiries, requests, and concerns in a timely and professional manner.
- Build rapport with key community industry players, including the local Convention & Visitor’s Bureau.
- Meet or exceed weekly sales call goals to maintain the sales pipeline.
- Participate in weekly sales meetings, record and act on future account, customer, and event traces, write action plans, and prepare the annual marketing plan.
- Support hotel goals through teamwork and collaboration with all departments.
- Attend required hotel meetings and trainings.
- Participate in Manager on Duty coverage as required.
- Maintain high standards of personal appearance and grooming, including wearing nametags.
- Comply with InnVentures standards and regulations to encourage safe and efficient hotel operations.
- Work toward productivity, identify problem areas, and assist in implementing solutions.
- Handle problems by anticipating, preventing, identifying, and solving them as needed.
- Maintain confidentiality of information.
- Perform other duties as requested by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- Short-term and long-term disability insurance
- Paid time off, including vacation and sick leave
- Company-matched 401(k) plan
- Paid holidays
- Voluntary accident, life, and critical illness benefits
- Flexible Spending Account
- Hotel benefits
- Employee assistance program
- Leadership development program
- Educational opportunities and tuition reimbursement
- Paid jury duty, personal, medical, and military leave in accordance with applicable law
- Daily pay
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
