Mercedes-Benz of Wesley Chapel - Sales Manager

AutoNation • Wesley Chapel, NC

6d

About The Position

The Sales Manager leads a sales team to create an exceptional customer experience. The role selects, trains, coaches, develops, and retains Sales Associates, while driving team performance to increase market share, achieve targeted unit sales and profit margins, and delight customers.

The Sales Manager sets the sales team's vision and goals, leads day-to-day operations, oversees customer negotiations and vehicle trade appraisals, and manages showroom, e-commerce, and phone traffic. The role partners with the General Manager and/or General Sales Manager on vehicle inventory, assists with controllable expenses for the New and Used Vehicle Departments, and analyzes business performance to develop improvement plans. Success is measured by targeted unit sales and gross profit, Associate retention, and Customer Satisfaction Index.

Requirements

• High school diploma or equivalent.
• Proven success in auto retail sales.
• Proven leadership ability to mentor and train others.
• Ability to set and achieve targeted goals.
• Ability to drive an exceptional customer experience.
• Demonstrated communication and interpersonal skills.
• Organization and follow-up skills.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record that can be maintained.

Nice To Haves

• Strategic thinking and execution skills.
• Passion for innovation and people development.

Responsibilities

• Lead yourself and the team in a way that supports AutoNation’s Vision and Mission.
• Set a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit.
• Engage and motivate the team to achieve key goals, performance expectations, and AutoNation best-practice processes.
• Drive the business through involvement in day-to-day operations.
• Manage the negotiation process with Sales Associates, ensuring customers understand vehicle purchase options and pricing.
• Appraise vehicles for trade.
• Manage showroom, e-commerce, and phone customer traffic.
• Partner with the General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory.
• Assist in managing controllable expenses for the New and Used Vehicle Departments.
• Analyze the business to identify shortfalls and develop action plans to improve performance.
• Select, train, coach, develop, and retain Sales Associates.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to offers and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED