Sales Manager

Pyramid Global Hospitality•Roanoke, WV

17d•Onsite

About The Position

The Sales Manager is responsible for generating conference business from a local or national market, maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail. In addition, the Sales Manager is responsible for supporting the DOSM with a variety of assigned duties and special projects.

Requirements

Minimum (2) two years of college, degree desirable.
Minimum (2) two years experience in the hospitality field as a sales manager.
Excellent written and verbal communication skills.
Proficient with Microsoft Word, Excel, Outlook, PowerPoint
Excellent sales and customer service skills with proven negotiation skills.
Ability to work in a fast-paced environment.
Willingness to learn and adapt to a dynamic environment.
Pro-active with a ‘can do’ positive attitude.
Likes to be busy, always looking for the next task or goal to achieve.
Great attention to detail in everything that they do.
Sociable and confident to deal with our guests.
Ability to problem solve in a situation.
Friendly, warm and welcoming always.
Professional in their outlook, taking pride in their appearance, performance and reputation.
Takes responsibility for their actions and holds others accountable.
Likes to own problems and find solutions for the benefit of the guests and teams alike.

Nice To Haves

Prefer in hotel sales or related industry.
An aggressive, outgoing and self-motivating individual with a professional and pleasant personality.
Possess a thorough knowledge of major market segments
Self-motivated positive role model.
Possesses a creative ability to think out of the box and provide solutions for obstacles.
Stays current with market trends.

Responsibilities

Generates Room, F&B, Conference services revenue for the property.
Achieves or exceeds revenue goals established by DOSM.
Creates an annual sales strategy report with targeted business and recap trends in the assigned market.
Makes personal visits, when necessary, to target areas and calls on Companies within their assigned markets located in a specific market or area.
Identifies market patterns, trends and lead change as needed to protect customer share
Stays abreast of industry trends by reading newspapers and industry publications and makes recommendations of changes which would affect operations.
Dedicatess time to prospect for new business and utilizes company tools.
Ability to create and present customer presentations, and is skilled and confident in pubic speaking engagements.
Utilizes Delphi to maintain account files and book repeat business.
Responds to all leads from assigned areas and trace dates for follow up within the company standards.
Sets up and conducts site inspections and follows up as needed.
Sends out creative proposals meeting customer needs.
Attends trade shows pertinent to assigned markets and attends meetings, seminars and functions through membership in associations.
Participates in Community networking opportunities.
Develops and maintains relationships with customers.
Follows up with customers in a timely manner under the department guidelines
Conducts follow up conversations to gain feedback on meetings and take the lead on customer concerns/questions after a meeting.
Resolves customer complaints, problems and other issues that may interfere with efficient sales operations.
Maintains contact with meeting planners; maintains memberships and contacts in hotel industry associations.
Consults with potential customers to understand their needs; identifies and suggests products and services that will meet those needs.
Reviews and analyzes sales and operation records and reports to identify potential new accounts.
Maintains a working relationship with departments interacting with conference groups.
Partners with the conference planning team as required/ necessary.
Promotes all Pyramid properties and achieves quarterly Slingshot (referral) lead goals.
Attends internal meetings as required.
Performs general office duties and assists other departments, as required.
Works on special projects as assigned by DOSM.
Performs other related duties as requested by the Director of Sales & Marketing.
Practices safety standards and reports unsafe conditions to the Director of Sales & Marketing.