Dual Sales Manager

Concord Hospitality Enterprises • Woburn, MA

21d • $28 - $32

About The Position

The Sales Manager develops and fosters group and catering business for the hotel through proactive and reactive sales efforts. The role provides a high level of customer satisfaction to external clients and internal partners, with the goal of generating repeat and referral business. The manager maintains existing business, develops new business, and grows existing accounts or segments. The position serves as a liaison among customers, the Sales team, and the Event Management team.

Requirements

• At least 2 years of hotel or hospitality sales experience.
• Proven ability to meet or exceed sales goals.
• Experience with group and/or catering business.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities while staying organized.
• Familiarity with sales systems such as Delphi, PMS, or similar.
• Customer-focused and service-oriented mindset.
• Self-motivated, proactive, and results-driven.
• Ability to work independently and as part of a team.
• Flexibility to attend events, including some evenings and weekends.

Nice To Haves

• Degree in Hospitality, Business, or a related field.

Responsibilities

• Deliver timely, clear, and professional service and communication to internal teams and external clients.
• Maintain existing accounts and develop new business opportunities to drive revenue growth.
• Manage the full event lifecycle, including planning, execution, and follow-up, and coordinate contracts, room blocks, BEOs, and billing accurately.
• Collaborate with sales, event management, and operations teams to support seamless event execution and client satisfaction.
• Forecast and maximize revenue by analyzing group room blocks, food and beverage needs, and business opportunities.
• Achieve individual sales goals and activity metrics, including calls, tours, and appointments.
• Use sales systems and strategies, including Delphi, PMS, and marketing plans, to manage accounts and support business objectives.
• Maintain organization and time management, with accuracy and attention to detail.
• Participate in meetings, training, and ongoing development, and contribute to a collaborative team environment.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance plans.
• Life insurance with short-term and long-term disability options.
• 401(k) with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training and development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed