Sales Manager - Fashion Valley
About The Position
Warby Parker is seeking a service-oriented Sales Manager to support Retail Advisors in creating excellent glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects that support the company and its retail operations. The Sales Manager communicates Warby Parker’s values and brand philosophy, oversees store operations such as inventory management and point-of-sale troubleshooting, and helps develop processes to improve customer service and shopping experiences. The role manages daily zoning schedules, opens and closes the store, leads shift meetings and other team discussions, and directs a team of 8–10 team members. It also supports performance reviews, onboarding, and ongoing training while fostering an inclusive, service-minded workplace.
Requirements
- Retail experience, including at least 1 year in a management position.
- Exceptional interpersonal skills.
- Managerial experience in sales or operations at a complex, customer-focused retailer.
- Not listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).
- Able to work long hours while maintaining positive, fun energy.
Nice To Haves
- Self-starter with an entrepreneurial spirit.
- Eager to learn new skills.
- Upbeat and empathetic team player.
- Driven to perform consistently and help teammates reach their targets.
Responsibilities
- Communicate Warby Parker’s values and brand philosophy to customers.
- Troubleshoot the point-of-sale system.
- Oversee store inventory management procedures.
- Develop processes that improve customer service and optimize shopping experiences.
- Manage and implement daily zoning schedules.
- Open and close the store.
- Lead beginning-of-shift and end-of-day meetings, as well as roundtables and other meetings as needed.
- Direct a team of 8–10 team members and model excellent customer service.
- Help conduct team members’ biannual performance reviews with the Store Leader and Associate Store Leader.
- Assist with new-hire onboarding and ongoing training.
- Treat customers with respect and cultivate an inclusive, service-minded work culture.
Benefits
- Health, vision, and dental insurance (full-time employees).
- Life and AD&D insurance (full-time employees).
- Paid sick leave (full-time and part-time employees; accrual terms vary by location and status).
- Paid holidays (full-time employees).
- Vacation days (full-time employees).
- 401(k) retirement savings plan (full-time employees).
- Parental leave, including for non-birthing parents (full-time employees).
- Short-term disability (full-time employees).
- Employee Stock Purchase Plan (full-time and part-time employees).
- Employee Assistance Program (full-time and part-time employees).
- Bereavement support (full-time employees).
- Optical education reimbursement (full-time employees).
- Free eyewear (full-time and part-time employees).
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
