Sales Manager - Fashion Valley

Warby Parker • San Diego, CA

2d

About The Position

Warby Parker is seeking a service-oriented Sales Manager to support a team of Retail Advisors in creating excellent glasses-shopping experiences. The role engages with customers, contributes to process ideation and improvement, and participates in special projects. It offers an opportunity to influence company success and learn from business and Retail leaders while helping shape and drive Warby Parker Retail.

Requirements

• Retail experience, including at least 1 year in a management position.
• Exceptional interpersonal skills.
• Managerial experience in sales or operations at a complex, customer-focused retailer.
• Self-starter with an entrepreneurial spirit.
• Eager to learn new skills.
• Upbeat and empathetic team player.
• Driven to achieve strong performance and help teammates reach their targets.
• Able to bring positive, fun energy to the workplace, including when working long hours.
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Troubleshoot the point-of-sale system.
• Oversee the store's inventory management procedures.
• Develop processes that improve customer service and optimize shopping experiences.
• Manage and implement daily zoning schedules.
• Open and close the store.
• Lead shift-opening and end-of-day meetings, roundtables, and other meetings as needed.
• Direct a team of 8–10 team members and model excellent service.
• Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
• Assist with new-hire onboarding and ongoing training.
• Treat customers respectfully and cultivate an inclusive, service-minded work culture.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• Retirement savings plan (401(k)) for full-time employees.
• Parental leave, including for non-birthing parents, for full-time employees.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support for full-time employees.
• Optical Education Reimbursement for full-time employees.
• Free eyewear.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed