Sales Manager

Ulta Beauty, Inc.•North Myrtle Beach, SC

About The Position

The Sales Manager leads through Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth across all categories. The role leads Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for the store’s retail business, excluding boutiques, including sales, service, and operational processes. The Sales Manager is accountable for Net Promoter Score (NPS) and an exceptional guest experience, driving results through performance, people, and process. The position calls for a passion for the beauty industry, strong guest service, the ability to learn and teach product knowledge, and the ability to lead, influence, and develop a team. The Sales Manager drives retail and service sales, guest loyalty, payroll, omni-channel results, and shrink performance; reviews business reporting; plans in-store events; and performs makeup applications, skincare analysis, and product demonstrations. The role hires and develops talent, coaches associates, supports training and succession planning, builds brand partner relationships, and works with store leadership to deliver sales and service goals. It also enforces company policies and operating standards, manages schedules and attendance, prioritizes store tasks, supports inventory control and loss prevention, and communicates business trends and operational needs to field leadership. The position requires a flexible, full-time schedule including days, evenings, weekends, and holidays, as well as attendance at corporate business meetings and conferences. Work involves continuous mobility and object coordination, frequent bending, pushing, pulling, stooping, reaching, and twisting, and frequent lifting or moving of up to 25 pounds.

Requirements

2–3+ years of fast-paced retail management or other relevant work experience.
Success driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
Proven ability to monitor inventory, achieve operational excellence, drive a service culture, and execute merchandising directives.
Experience attracting, developing, and motivating talent; adapting to change; developing collaborative relationships; and leading and influencing a team.
Proficiency with basic technology, such as point-of-sale systems, Microsoft Office programs, and Apple devices.
Excellent written and verbal communication skills.
Strong collaboration and interpersonal skills.
Strong organizational skills and ability to manage multiple tasks.
Ability to react under pressure, exercise good judgment in ambiguous situations, and remain flexible and adaptable.
Ability to work a flexible, full-time schedule that includes days, evenings, weekends, and holidays.
Ability to attend corporate business meetings and conferences.
Ability to meet the position’s mobility, coordination, bending, pulling, pushing, stooping, reaching, twisting, and lifting/moving demands, with reasonable accommodation considered through the company’s interactive process.

Nice To Haves

Bachelor’s degree is preferred.

Responsibilities

Lead and develop a high-performing team to deliver sales growth and exceptional guest experiences.
Promote accountability for retail and service sales, guest loyalty, payroll, omni-channel performance, and retail shrink.
Identify underperforming business metrics and develop strategies to improve profitability and sales.
Use store forecasts and payroll budgets to support scheduling, productivity, sales goals, and timely completion of workload.
Plan and execute in-store events that support guest experience, collaboration, sales, and payroll goals.
Review and respond to financial and operational reporting, store visit results, and audit results.
Perform makeup applications, skincare analysis, and product demonstrations for guests.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain regular attendance and hold store associates accountable to the attendance policy.
Attract, hire, and retain a diverse team and address staffing needs and open positions.
Create an engaged, inclusive team environment through collaboration and communication.
Support associate development through training, feedback, coaching, performance reviews, succession planning, and development plans.
Participate in ongoing training and ensure direct reports participate in brand and category education.
Build professional brand partner relationships to support sales and service goals.
Work with the leadership team to set priorities, provide direction, and share best practices.
Execute the Guest Engagement Leader program and coach associates to deliver a helpful, friendly guest experience and meet store performance goals.
Ensure compliance with company policies, procedures, standards, and dress code.
Use company scheduling and task management tools to manage schedules, attendance, and store workload.
Oversee store tasks including product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment.
Protect company assets and minimize loss through workplace safety, inventory control, cash management, and loss prevention standards.
Execute inventory control processes, including handling known theft, damages, hazardous waste, inventory adjustments, product returns, and theft reporting.
Support adoption of company initiatives and technology and ensure store tasks are executed.
Use company programs, tools, and resources to improve store performance.
Communicate business trends, opportunities, events, operational challenges, merchandise needs, and competitive conditions to field leadership.