Sales Manager (Full Time)

Carter's•Dawsonville, GA

About The Position

As a full-time Sales Manager at Carter’s, you will represent the brand to families and lead a welcoming, inclusive store environment. You will build expertise in Carter’s brands and products, help customers find items for children from preemie through size 14, and coach the store team to deliver strong customer service and an omni-channel experience. The role includes Leader on Duty responsibilities, driving business results, responding to customer concerns, supporting operational controls and asset protection, and developing team performance. Availability may include days, nights, weekends, and holidays, with at least two closing shifts per week.

Requirements

High school diploma or GED.
Effective and professional verbal and written communication skills.
Ability to manage multiple tasks at once.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts per week.

Nice To Haves

Positive and solutions-oriented mindset.
A variety of skills and experiences.

Responsibilities

Become a product and brand expert across company brands to help families with products from preemie through size 14.
Welcome customers and assist them with product styles, features, and benefits.
Maintain a genuine customer focus on the sales floor.
Foster a positive, safe, and inclusive environment for employees and customers.
Model service standards and omni-channel experiences while coaching others.
Lead and execute an assigned business focus area through planning and detailed follow-through.
Perform Leader on Duty supervisor responsibilities, drive results, and respond to customer concerns promptly with appropriate resolutions.
Use customer feedback to identify opportunities and implement actions to drive results.
Build customer loyalty through company-sponsored programs, including credit.
Provide timely feedback to store team members and raise performance concerns to the Store Manager.
Recognize exceptional performance through positive reinforcement and appreciation.
Support the store team with asset protection through customer service, safety awareness, and operational controls.

Benefits

Schedules designed to support work-life balance.
Health benefits and mental health benefits.
30% discount on company brands.
Referral bonuses.
Advance You education program offering tuition-free GED or bachelor’s degree study, or English as a second language learning.
Paid time off and holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Professional and personal development opportunities and development programs.