Sales Manager

Mosaic Ford Zumbrota•Zumbrota, MN

About The Position

Mosaic Auto Group is seeking a motivated, results-driven Sales Manager to lead, develop, and motivate its sales team. The role calls for a hands-on leader who sets a high-performance pace, builds relationships, creates sales opportunities, and holds the team accountable in a fast-paced dealership environment. The Sales Manager leads daily sales operations and performance, develops sales professionals, oversees the customer experience and sales process, manages leads and business development, and works with dealership management and other departments on inventory and operational goals. Performance is evaluated using sales volume, profitability, team productivity, lead conversion, customer satisfaction and retention, inventory effectiveness, employee development, and execution of dealership processes.

Requirements

Strong leadership skills, including the ability to motivate, influence, coach, and hold others accountable.
Excellent communication skills and the ability to communicate expectations clearly and effectively.
Goal-oriented, highly motivated, and self-starting approach; takes initiative without constant direction.
Results-driven orientation and ability to translate activity into measurable outcomes.
Competitive nature and ability to encourage healthy competition.
Problem-solving ability, ownership, and a solutions-focused approach.
Adaptability and ability to thrive in a fast-paced, changing environment.
Professionalism, integrity, confidence, and respect.
Ability to lead actively and visibly, set expectations, and work alongside the sales team.

Responsibilities

Lead, motivate, and manage the sales team's daily activities.
Set individual and team sales goals and expectations; drive sales volume, gross profit, and dealership profitability.
Monitor performance metrics, KPIs, closing ratios, lead conversion, and appointment activity; create and execute plans to meet or exceed objectives.
Maintain urgency and accountability throughout the sales month and participate actively in the sales process.
Recruit, train, develop, and retain sales professionals; conduct one-on-one coaching and performance reviews; provide feedback and develop future department leaders.
Set clear expectations, address improvement opportunities, recognize success, encourage healthy competition, and build a positive team environment.
Ensure consistent execution of the dealership sales process and high standards of customer service and professionalism.
Oversee customer interactions from initial inquiry through vehicle delivery; assist with negotiations, deal structure, trade evaluations, and closing.
Ensure timely, professional follow-up and promote customer retention, referrals, and repeat business.
Oversee internet leads, phone opportunities, showroom traffic, and follow-up; ensure leads are assigned and managed appropriately.
Work with BDC and Internet Sales teams to improve appointment and closing performance.
Develop strategies to generate sales opportunities and maximize unsold showroom traffic and previous-customer opportunities.
Work with management on inventory needs, pricing, merchandising, and vehicle turn; monitor market conditions and competitive pricing.
Ensure accurate deal documentation and compliance with dealership policies.
Partner with Finance, Service, and other departments to provide a seamless customer experience.
Support Mosaic Auto Group's overall operational goals and take responsibility for department results and continuous improvement.