Sales Manager

Hersha Hospitality Management LP•Pasadena, CA

About The Position

Manage hotel accounts to achieve guest satisfaction, solicit business from past and new clients, and meet or exceed revenue goals. The role includes leading and supporting associates, maximizing hotel revenue through professional sales, maintaining key account relationships, and coordinating departments to service accounts. Local travel, client visits, and representation of the hotel at trade shows are part of the position. The role follows sustainability practices associated with HHM’s EarthView program.

Requirements

Proven track record in sales.
Previous hospitality sales experience is preferred.
Associate’s or Bachelor’s degree in Hospitality or a related industry is preferred.

Nice To Haves

Associate’s or Bachelor’s degree in Hospitality or a related industry.
Previous hospitality sales experience.

Responsibilities

Interview, select, train, schedule, coach, and support associates so they perform according to brand or hotel standards and HHM core values.
Maximize revenue by selling all facets of the hotel to previous, current, and potential clients.
Use professional sales techniques to negotiate terms and conditions that satisfy customer requirements.
Manage accounts and ensure solicitation and closing activities are completed and documented.
Coordinate the participation of various departments in servicing accounts.
Maintain relationships with key accounts to increase customer satisfaction and account revenue.
Develop and deliver persuasive verbal sales presentations to prospective clients.
Articulate and leverage the benefits of the hotel to close sales opportunities.
Travel locally to make outside calls, promote the hotel, and review competition.
Represent the hotel at trade shows.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Perform other duties as requested by management.