Sales Manager

I KITAGAWA & CO•Kailua, HI

2d•$5,000 - $10,000•Onsite

About The Position

The Sales Manager ensures customer retention and profitability in the vehicle sales department by recruiting, hiring, training, and evaluating sales personnel and establishing customer-focused sales standards. The role oversees new and used vehicle sales, customer satisfaction, sales operations, inventory processes, compliance, and departmental performance. The position is based at Kona Auto Center in Kailua Kona, Hawaii, and is full-time, with a listed base-plus-commission salary range of $5,000–$10,000 per month. The Sales Manager forecasts and monitors sales goals, gross profit, expenses, and departmental profit; coordinates objectives with executive management; and works with sales staff to set goals and close deals. The role oversees CRM implementation, customer handoffs to Finance and Insurance, deal documentation, collections, vehicle titles, used-vehicle reconditioning, inventory aging, display areas, and sales records. It also supports marketing and promotions, sales training, customer complaint resolution, safety and cybersecurity training, and compliance with applicable regulations. The role requires regular Sales Department hours. Travel between dealership locations and sales events may require longer hours. The position involves working around moving mechanical parts and outdoor weather, with occasional exposure to wet or humid conditions, heights, fumes, or airborne particles. Physical duties include regularly standing and speaking or hearing; frequently walking, sitting, handling objects, and reaching; and occasionally lifting or moving up to 25 pounds with assistance from safety gear, equipment, or PPE. A current valid driver's license and clean driving abstract are required, and the employee must be able to obtain a Notary within six months of hire.

Requirements

Several years of automotive industry experience; experience in management or salesperson roles is preferred.
Strong leadership and communication skills.
Proficiency in CRM software.
High school diploma or GED.
Basic computer skills and basic Microsoft Office and Google Suite skills.
Proficiency with email and communication tools.
Proficiency in automotive shop management software; experience with DMS systems.
Ability to read and comprehend simple instructions, short correspondence, and memorandums; write simple correspondence; and present information effectively to management, customers, clients, and employees in one-on-one and small-group settings.
Fluency in spoken, written, and read English.
Ability to perform arithmetic and calculate rates, ratios, percentages, discounts, interest, commissions, proportions, area, circumference, and volume; interpret bar graphs; and apply basic algebra and geometry.
Ability to apply common-sense reasoning, solve problems involving concrete variables in standardized situations, define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions involving mathematical or diagram forms and abstract and concrete variables.
Ability to obtain a Notary within six months of hire.
Current valid driver's license and clean driving abstract; driving is essential to the position and the license and clean abstract must be maintained.
Ability to work with multiple projects, tasks, and deadlines, maintain alertness and attention to detail, perform accurate mathematical calculations, and communicate effectively with leadership and store personnel on time-sensitive matters.
Ability to meet the stated physical demands, with reasonable accommodation where applicable.

Nice To Haves

Sales and leadership experience in the automotive industry.
Automotive industry management or salesperson experience.

Responsibilities

Recruit, hire, train, supervise, and monitor new and used vehicle sales personnel.
Forecast monthly and annual goals and objectives for sales, gross profit, and key expenses.
Establish monthly and annual unit sales, gross profit, expense, and departmental profit objectives with executive management, the General Sales Manager, and the Chief Operating Manager.
Ensure sales personnel understand and follow dealership protocols, procedures, and policies.
Set monthly goals with individual salespeople and support them in meeting those goals.
Implement and monitor the CRM program.
Oversee sales efforts to improve the dealership's image and customer satisfaction ratings.
Assist sales representatives with working deals and closing vehicle sales.
Maintain an accurate daily log of vehicle sales activities.
Communicate effectively throughout the vehicle department and with other departments, and maintain a customer-focused team environment throughout sales delivery and follow-up.
Ensure every customer is turned over to Finance and Insurance.
Monitor vehicle aging and establish protocols for timely disposal of aging units.
Ensure prompt reconditioning of used vehicles and audit their repair orders.
Study local market conditions, demographics, and past sales history; recommend marketing plans, advertising, sales promotions, staffing needs, and lease promotions to the General Sales Manager.
Hold weekly sales department meetings and conduct periodic staff training; ensure ongoing sales training occurs consistently.
Direct and schedule Service Department employee activities.
Maintain customer relationships that encourage repeat and referral business and address complaints to achieve a high level of customer satisfaction.
Ensure employees complete and stay current with mandatory safety, security, safeguard, manufacturing, and cybersecurity training.
Develop advertising campaigns and promotions with the General Manager and COO; assist with major sales promotions and advertising; and help develop and implement incentive programs with the General Sales Manager and COO.
Ensure deal documentation is submitted to the office within 24 hours, vehicle deal monies are collected and submitted daily, and vehicle titles are properly administered and submitted to the office.
Ensure vehicle display areas are professional in appearance and secure, and maintain a safe, clean work environment and professional appearance.
Keep abreast of and comply with federal, state, and local regulations affecting vehicle sales.
Assist the General Sales Manager in determining appropriate new and used vehicle days' supply and ordering or acquiring inventory accordingly.
Assist the General Manager and COO in establishing standards and protocols for displaying, merchandising, and maintaining new and used vehicles.
Keep work areas and customer waiting areas clean; ensure Safety platform tickets and Facilities repairs are submitted and resolved promptly; and ensure Vendor Requests include at least two vendor quotes.
Perform additional duties assigned by the General Manager, COO, or President.