Sales Manager

Millcraft•Cincinnati, OH

38d•Onsite

About The Position

At Millcraft, Sales Managers are more than leaders of a region or team, they are builders of people, relationships, and long-term growth. This role is for someone who loves selling, developing people, and believes the best way to grow business is by helping customers become more successful. Our Sales Managers lead from the front. They ask questions, listen closely, stay curious, solve problems, and help both customers and teammates see opportunities others miss. As a Sales Manager, you will coach and develop a team of Account Managers while also building strong relationships with customers, suppliers, and internal partners across the organization. You will help create a culture of accountability, collaboration, learning, and continuous improvement while driving profitable growth for both your region and the company. This role requires someone who is competitive, self-motivated, emotionally intelligent, operationally aware, and fully committed to helping others succeed. The right leader will know how to challenge people, support people, teach people, and inspire people, all while living the Millcraft Core Values every day. At Millcraft, we believe relationships matter, details matter, service matters, and people matter. We are looking for a leader who believes the same.

Requirements

Bachelor’s degree or equivalent sales leadership experience required
Minimum of five years of successful sales and account management experience
Proven ability to lead, coach, and develop sales talent while building a culture centered around accountability, collaboration, and growth
Demonstrated success building strong customer relationships and growing profitable business through consultative selling and solution-based conversations
Strong coaching mindset with the ability to teach, mentor, motivate, and develop others through hands-on leadership and consistent feedback
Highly curious and competitive with strong listening skills and a passion for solving customer problems
Self-starter mentality with the ability to prioritize, execute, and lead with confidence and urgency
Ability to collaborate effectively across departments and build strong partnerships
Strong analytical and strategic thinking skills with the ability to evaluate opportunities, interpret data, and make sound business decisions
Experience using CRM systems, pipeline management tools, forecasting processes, and sales performance metrics to drive accountability and growth
Excellent communication, presentation, interpersonal, and relationship-building skills
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Working knowledge of Microsoft Office Suite required; experience with Microsoft D365 ERP preferred
Demonstrated understanding of the Midwest market landscape preferred
Commitment to safety, professionalism, accountability, and living Millcraft’s Core Values in every interaction

Nice To Haves

Experience with Microsoft D365 ERP preferred
Demonstrated understanding of the Midwest market landscape preferred

Responsibilities

Lead, coach, and develop a high-performing sales team focused on profitable growth, customer retention, diversification, and long-term relationship building
Create a culture of accountability, curiosity, urgency, and continuous improvement where people are challenged to grow personally and professionally
Coach Account Managers on how to ask better questions, actively listen, uncover opportunities, solve customer problems, and think strategically for the customer
Lead by example as a relationship-driven seller who is passionate about helping customers improve efficiency, reduce costs, increase profitability, and grow their business
Develop and execute regional sales strategies aligned with Millcraft’s company objectives, market opportunities, and long-term growth initiatives
Establish clear expectations, measurable goals, and development plans for Account Managers while consistently reinforcing performance standards and accountability
Use CRM tools and pipeline management processes to drive visibility, accountability, forecasting accuracy, opportunity development, and sales execution across the region
Train and coach, the sales team on prospecting, opportunity development, diversification strategies, value-added selling, and customer relationship management
Collaborate cross-functionally with Operations, Purchasing, Credit, Customer Support, and Segment Specialists to deliver exceptional customer experiences and operational execution
Foster strong relationships with vendors, suppliers, and mill partners to strengthen collaboration, improve alignment, and create mutual growth opportunities
Evaluate profitability, market conditions, customer trends, and business opportunities to support strategic decision making and sustainable growth
Create an environment where communication is open, expectations are clear, and teammates feel supported, challenged, and valued
Demonstrate the ability to teach the “how” & “why,” while also getting the team to think independently, stay curious, and continue improving
Enhance job knowledge by actively engaging in training opportunities, professional development, industry networking, supplier engagement, and continuous learning
Identify and monitor key performance indicators that improve customer satisfaction, sales effectiveness, team development, and profitable growth
Collaborate with sales leadership and operational leadership teams to develop and execute strategies that secure new business and strengthen existing partnerships
Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
Ensure a safe working environment by strictly following all safety protocols and standards, including immediately reporting unsafe conditions, near-misses, and incidents
Demonstrate Millcraft’s Core Values: Family, Passion, Aspire, Responsible, Deliver, and Fun, in daily leadership, decision-making, and interactions
Perform other duties as required by the business, recognizing attendance as a fundamental job function