Sales Manager

Stokes Honda North•Charleston, SC

20d

About The Position

Stokes Automotive Group is seeking a results-driven Sales Manager with a strong record of sales performance, customer satisfaction, and team leadership. The role is intended for a successful sales professional ready to develop people, improve processes, and drive dealership performance. The Sales Manager leads by example, motivates the sales team, and uses modern technology, including AI, to improve training, organization, and operational efficiency. The position focuses on achieving sales objectives while sustaining strong customer satisfaction results. It includes coaching and developing team members, creating and improving training and procedures, monitoring performance metrics, identifying opportunities for improvement, and collaborating with dealership leadership and other departments. The Sales Manager is also responsible for maintaining compliance with dealership policies, manufacturer standards, and applicable regulations. Stokes Automotive Group offers paid time off and holidays, retirement and insurance benefits, in-house training, professional development, and opportunities for advancement and career growth. The company describes its workplace as professional and inclusive, and states its commitment to equal employment opportunity.

Requirements

Proven track record of ranking among the top three salespeople month after month.
Demonstrated history of achieving and maintaining top Customer Satisfaction Experience (CSE) results consecutively.
Ability to translate individual sales success into effective coaching, team development, and improved departmental performance.
Demonstrated ability to collaborate, support colleagues, share best practices, and contribute to a positive, results-oriented team environment.
Experience using AI tools to develop and organize training programs, document procedures, improve processes, and maximize efficiency and productivity.
Strong communication, interpersonal, organizational, and problem-solving skills.
Ability to analyze performance metrics, identify trends, and implement strategies for improvement.
Strong work ethic, personal accountability, and commitment to continuous learning and development.
Ability to lead by example while maintaining high standards for professionalism and customer service.

Nice To Haves

Previous experience in automotive Finance & Insurance operations, including familiarity with finance and product presentations, deal structuring, and dealership F&I processes.

Responsibilities

Lead, coach, and motivate the sales team to achieve and exceed monthly sales objectives.
Establish a culture of accountability, teamwork, professional development, and exceptional customer service.
Demonstrate effective sales strategies and lead by example through proven personal performance.
Monitor sales performance, customer satisfaction, and key performance indicators to identify opportunities for improvement.
Maintain a strong focus on Customer Satisfaction Experience (CSE) results and ensure the team consistently delivers an exceptional customer experience.
Develop, implement, and improve sales training programs, procedures, and processes.
Use AI tools to create, organize, and enhance training materials, streamline workflows, standardize processes, and maximize departmental efficiency.
Identify opportunities to improve sales processes, employee productivity, customer engagement, and overall dealership performance.
Work collaboratively with dealership leadership and other departments to support business objectives.
Foster a positive, professional, and collaborative work environment.
Ensure compliance with dealership policies, manufacturer standards, and applicable regulations.
Provide ongoing coaching, feedback, and development opportunities to help sales team members reach their full potential.