Sales Manager

Living Spaces Furniture•Roseville, CA

2d•$73,000 - $97,450

About The Position

The Sales Manager leads the assigned departments to exceed targets by ensuring effective execution of the guest engagement model, conducting frequent one-on-ones and performance management, and providing sales floor leadership while maintaining high guest satisfaction. The role requires a holistic, four-wall approach to store operations. The Sales Manager is responsible for staffing, training, recruiting, leading, and developing store team members and supervisors. The role drives sales and operational standards, manages financial outcomes, monitors guest and team-member engagement, handles escalated guest concerns, identifies performance gaps, and creates plans to improve people and processes. The manager also supports training and onboarding efforts to improve team-member engagement and retention, and opens or closes the store as needed. The position manages the store’s sales supervisor team and delegates work while providing guidance and motivation. A bachelor's degree or equivalent in a relevant field is preferred. The role requires five years of experience in a high-volume, direct customer-interactive environment and three years of management experience, or an equivalent combination of education and experience. Compensation is listed as $73,000–$97,450. Eligible team members may also receive a team bonus based on goals and KPIs, and benefits are available subject to eligibility requirements.

Requirements

At least five years of experience in a high-volume, direct customer-interactive environment.
At least three years of management experience.
Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
Ability to manage and develop sales supervisors and other direct reports.

Nice To Haves

Bachelor's degree or equivalent from a four-year college in business, design, retail management, sales, merchandising, or a related field.
Equivalent combination of education and experience may be considered.

Responsibilities

Ensure the retail store team is staffed with the appropriate number and talent of team members, and schedule coverage to optimize productivity and efficiency.
Ensure team members complete training and can execute company expectations and ongoing training modules.
Recruit, lead, and develop team members and foster passionate, high-performance teams.
Lead and develop supervisors to execute the Guest Engagement Model through daily coaching of store teams.
Own sales-floor execution and financial outcomes by following Sales and Operations standard work.
Engage team members and guests to assess execution of the Living Spaces Guest Engagement Model.
Handle escalated guest situations and resolve them.
Use scorecards and behavioral observations to identify gaps and create business plans for people and processes.
Set clear expectations, hold teams accountable for results, and coach, mentor, and lead by example.
Hold ongoing talent conversations to develop leadership skills and build the store leadership bench.
Open and close the store as needed, including securing the building and enabling or disabling alarms.
Generate store energy through recognition and transparent, in-the-moment conversations.
Lead the sales floor and ensure guests are engaged and guided through the buying journey.
Drive results through focused execution of SOPs and retail processes and procedures.
Support and mentor the training and onboarding coordinator to improve team-member engagement and retention.
Collaborate on training-material development, facilitate feedback sessions, and implement strategies for a positive onboarding experience.
Manage the store's sales supervisor team, delegate responsibilities, and provide direct reports with guidance and motivation.
Develop and execute business strategies and comprehensive business plans to support company goals.
Provide strategic advice to direct reports about market conditions and the company's future.
Communicate company policies and legal guidelines throughout the organization and ensure they are followed.
Maintain trust relationships with shareholders, business partners, and authorities.

Benefits

Team bonus for eligible Retail, Guest Services, and Distribution Center team members, based on specific goals and KPIs.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for eligible full-time and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for eligible full-time and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for eligible full-time and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Overtime pay for eligible, non-exempt team members.
Expense reimbursement as required by applicable law and company policy.