Sales Manager
About The Position
Mercedes-Benz of Seattle, representing one of the world's most iconic luxury brands, is seeking a Sales Manager to lead their sales team. This role is crucial in setting the tone for a sales environment built on hospitality, integrity, and a genuine commitment to the guest experience. The company, Swickard Auto Group, emphasizes that the best guest experiences start with the best employee experiences, fostering a culture of doing right by people. This position offers the opportunity to manage the full sales process, develop a high-performing team, and contribute to a dynamic and affluent market in the Pacific Northwest.
Requirements
- 3+ years of automotive sales management experience in a franchised dealership.
- Proven track record of hitting sales targets, developing consultants, and maintaining strong CSI performance.
- Skilled at desking deals, comfortable working numbers, negotiating, and closing with confidence and transparency.
- A coach first mentality, developing team skills and holding them accountable with consistency and care.
- Strong CRM discipline and the ability to build a culture of follow-up, accountability, and process compliance on the floor.
- Clear, direct communicator who earns the respect of the sales team and the trust of the guest.
- A hospitality mindset, leading by example and understanding that how we sell is just as important as how much we sell.
Nice To Haves
- Mercedes-Benz or luxury brand experience strongly preferred.
- Reynolds & Reynolds or CDK experience preferred.
Responsibilities
- Lead, coach, and develop a high-performing sales team, setting daily expectations, running effective desking sessions, and driving consistent production.
- Manage the full sales process from first contact to delivery, ensuring every guest interaction reflects Mercedes-Benz brand standards and Swickard's hospitality-first culture.
- Desk deals with accuracy, urgency, and integrity, structuring transactions that work for the guest and the business.
- Monitor and manage key sales metrics, including units, gross per vehicle, closing ratio, lead response time, and CRM compliance.
- Partner with the finance department to ensure smooth deal flow, clean handoffs, and a seamless guest experience through delivery.
- Recruit, train, and retain top sales talent, building a team with the skills, attitude, and hospitality mindset the brand demands.
- Manage inventory in coordination with the GM, monitoring turn, mix, and market positioning to maximize opportunity.
- Respond to escalated guest concerns with composure and professionalism, protecting the relationship and the store's reputation.
- Collaborate with marketing, BDC, and service leadership to align the guest experience across every touchpoint.
Benefits
- Income potential of $100,000 - $150,000+ annually
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Paid Mercedes-Benz manufacturer and leadership training
- Career growth opportunities into GSM and GM roles
- Employee vehicle purchase and service discounts
- The backing of a nationally recognized, fast-growing dealer group with deep operational infrastructure
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
