Hopkins Chrysler Jeep Dodge Sales Manager

Walser Automotive Group•Hopkins, MN

22h•$60,000 - $130,000•Onsite

About The Position

Walser Chrysler Jeep Dodge is looking for our next Sales Manager — a hands-on sales leader who knows how to develop people, create accountability, deliver an exceptional customer experience, and drive results. This is an opportunity for a leader who wants to be in the action: coaching Customer Specialists, helping close deals, developing sales talent, improving performance, and creating the energy and culture that makes a dealership successful. You’ll have the backing of Walser Automotive Group, a family-owned automotive group with more than 70 years in the business, while having the opportunity to make a direct impact on the performance of your store and team.

Requirements

Must be at least 18 years of age
Must have a minimum of 1-year automobile sales experience
Must have excellent customer service skills
Must have a positive attitude and work well in a team environment
Must have a valid driver’s license and acceptable driving record
Automotive sales leadership experience or other highly relevant sales-management experience.

Nice To Haves

Thrives in a fast-paced, performance-driven sales environment.
Loves coaching people and helping them improve.
Can balance customer experience, employee development and business results.
Leads from the front and is comfortable being actively involved in deals and daily showroom activity.
Creates accountability while maintaining positive energy.
Communicates clearly and builds trust with employees, customers and fellow leaders.
Is motivated by both individual and team success.

Responsibilities

Coach and support Customer Specialists throughout the sales process, including deal strategy, fly-bys and turnovers.
Establish sales and gross-performance expectations and help the team consistently achieve them.
Drive showroom performance with a focus on improving appointment handling, follow-up and overall close rates.
Partner with Finance to strengthen F&I performance, product penetration and PVR.
Monitor dealership and individual performance and turn results into actionable coaching.
Ensure customers receive a consistent, transparent and exceptional Walser experience.
Provide ongoing coaching in product knowledge, closing techniques, customer experience and the Walser sales process.
Set clear expectations and hold team members accountable for performance.
Recognize strengths, identify development opportunities and help employees build meaningful career paths.
Conduct performance conversations and annual reviews with thoughtful, actionable feedback.
Lead by example and create an environment of positive energy, accountability and teamwork.
Partner with Walser Recruiting to interview, select and hire great talent.
Manage staffing, scheduling, time off and other day-to-day leadership responsibilities.
Address employee relations and performance concerns in partnership with Human Resources.
Support promotions, development plans and other staffing decisions based on performance and business needs.
Oversee the F&I process and ensure dealership performance expectations are met.
Ensure ancillary products are consistently presented in accordance with Walser policy.
Verify trade titles and payoff information are collected and accurate.
Maintain compliance with customer-information safeguards, company policies and applicable requirements.
Champion company initiatives and communicate important updates to the team.