SALES MANAGER IN TRAINING- BOCA RATON

CITY Furniture•Boca Raton, FL

13d•$65,000 - $150,000

About The Position

The Sales Manager In Training works in a hybrid role as a Sales Associate while completing a structured training program to prepare for a future management position. The role provides experience with the sales process, company policies and procedures, customer service, and the leadership and operational skills needed to manage a showroom team. The trainee learns the Showroom Manager role through on-the-job training and shadowing experienced managers, with the goal of preparing for a future opportunity to become a manager at CITY HOME. Sales Associates help customers plan and furnish their homes, present furniture and service options, guide customers through purchases and financing, and build customer relationships through referrals, repeat business, and prospecting. The role includes working on the showroom floor and meeting monthly sales goals and other management-set KPIs. Compensation is commission-driven with uncapped earning potential; the posting says first-year earnings can be $65,000 or more while learning sales and management. When performing managerial duties, the employee receives $30 per hour in addition to commissions. After promotion to Showroom Manager, compensation changes to salary plus bonus and averages $75,000 per year.

Requirements

Positive energy, goal orientation, self-motivation, and an entrepreneurial spirit.
Effective speaking and attentive listening skills.
Customer-facing experience and relationship-management ability.
Ability to influence others, demonstrate integrity and professionalism, and adapt to change.
Technology fluency, including knowledge of Microsoft Office programs such as Excel, Word, and Outlook, and Google Suite applications such as Docs, Sheets, and Slides.
Ability to work evenings and weekends as part of a flexible, accommodating full-time schedule of 40 hours per week.
Ability to guide customers throughout the showroom for extended periods and be on one's feet for eight hours a day; the posting notes some showrooms are as large as two football fields and associates may record over 15,000 steps in a day.
Use an iPad for training, transactions, financing applications, inventory checks, and other work.

Nice To Haves

Bachelor’s degree preferred.
One or more years of experience in a related environment preferred.

Responsibilities

Learn and perform daily showroom management tasks.
Handle customer service issues and address customer concerns to support customer satisfaction.
Engage with associates and guests to drive sales, services, financing, quality, and customer satisfaction.
Conduct training sessions with associates.
Help solve problems in the showroom.
Communicate and support new initiatives, processes, and changes in the showroom to drive results.
Learn and complete showroom inventory counts.
Learn to manage a team and drive showroom and team performance.
Shadow experienced managers to develop operational and leadership skills.
Contribute ideas and participate in team meetings with senior leaders.
Help guests design a home and present home furnishings and service options.
Build personal connections and guide customers through the sales process.
Help guests find suitable financing options and convert customer interactions into sales.
Create invoices and schedule deliveries.
Prospect for customers and manage customer accounts.
Maintain showroom neatness to provide a welcoming customer experience.
Meet or exceed monthly sales goals and other KPIs set by management.
Continue professional development.

Benefits

Medical, dental, and vision coverage.
Life and disability insurance.
Voluntary insurance, including accident, hospital, and critical care coverage.
401(k) with company match.
Paid vacation and sick time.
Employee Resource Groups (ERGs).
Flexible environment.
Employee Assistance Program (EAP).
Associate purchase discount program.
Paid parental leave.
Competitive, transparent compensation and uncapped commission earning potential.
90% promote from within.