Sales Leader

Little Green Apple Hallmark•Elmhurst, IL

About The Position

The part-time Sales Leader provides exemplary selling and customer service to improve store productivity and profitability. The role focuses on sales, service, and relationship-building, offering customers product recommendations and solutions and modeling best-practice retail execution. The Sales Leader shares product knowledge, follows store communications, and completes daily tasks assigned by the Store Manager or Assistant Store Manager, including opening and/or closing the store. The position also supports inventory management, product sets, stocking, housekeeping, and stockroom duties. The Sales Leader works closely with the corporate store team and reports directly to the Store Manager. This regular, hourly, non-exempt position typically works 10–28 hours per week, not to exceed an average of 28 hours per week. Sales Leaders must be able to open and close the store at least three times per week and work two weekend shifts per month. Scheduling may include events, holidays, evenings, and weekends.

Requirements

At least one year of prior retail, sales, or customer service experience.
Must be at least 18 years old.
Must be able to open and close the store at least three times per week and work two weekend shifts per month.
Ability to work a flexible schedule that meets business needs, including events, holidays, evenings, and weekends.
Must provide proof of eligibility to work legally in the United States.
Strong customer-focused engagement and consultative selling skills.
Ability to communicate effectively with customers and employees.
Strong sense of urgency, flexibility, and willingness to adapt to change.
Ability to receive feedback and take action when appropriate.
Proficiency and comfort using a computer and other technology.
Desire and ability to learn the business.
Ability to access store cash and product assets and maintain accurate records and/or deposits.
Must be able to meet the stated physical demands, with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Two or more years of experience in specialty retail, sales, or customer service.

Responsibilities

Create and maintain a warm, inviting, easy-to-navigate shopping environment.
Build and share expertise on products, promotions, services, and brand rewards programs, tailoring recommendations to shoppers’ needs and occasions.
Support store management and the store team.
Help customers find card and gift solutions for caring and connecting.
Share and showcase stories and communities of caring.
Handle store operations, including product replenishment and merchandising, ringing sales, processing shipments, managing inventory, fulfilling Hallmark.com orders, and curbside deliveries.
Deliver an exceptional shopping experience that encourages customers to return.
Work with the team to help meet store sales goals and ensure customers find the products they need and complementary products.
Uphold company policies and practices.
Complete other duties or special projects as assigned.
Assist with inventory procedures, product sets, stocking, housekeeping, and stockroom duties.
Open and/or close the store and complete daily tasks assigned by store management.
Assist in training new store employees and work with store management on policies, operational changes, and training initiatives.