Sales Leader

Little Green Apple Hallmark•Maryville, TN

10d•Onsite

About The Position

The Sales Leader provides exemplary selling and customer service to improve store productivity and profitability. The role makes product recommendations and offers solutions tailored to customers, models best-practice retail execution, and focuses on sales, service, and relationship-building. As a store leader, the Sales Leader shares product knowledge, follows store communications, supports store management, and handles daily tasks assigned by the Store Manager or Assistant Store Manager, including opening and/or closing the store. The position also supports inventory management, product sets, stocking, housekeeping, and stockroom duties, works closely with the corporate store team, and reports directly to the Store Manager. This is a regular, part-time, hourly, non-exempt position, typically working 10–28 hours per week, not to exceed an average of 28 hours per week. The Sales Leader helps create an inviting shopping environment, provides product and brand-program expertise, supports store operations and the team, and delivers a convenient and exceptional customer experience.

Requirements

At least one year of prior retail, sales, or customer service experience.
Must be at least 18 years old.
Must be able to open and close the store at least three times per week and work two weekend shifts per month.
Ability to work a flexible schedule that meets business needs, including events, holidays, evenings, and weekends.
Ability to provide proof of eligibility to work legally in the United States.
Strong customer-focused engagement and consultative selling skills.
Ability to communicate effectively with customers and employees.
Strong sense of urgency, flexibility, and willingness to adapt to change.
Ability to receive feedback and take action when appropriate.
Proficiency and comfort using a computer and other technology.
Desire and ability to learn the business.
Ability to access store cash and product assets and maintain accurate records and/or deposits.
Ability to continuously stand and walk; push and pull; lift and carry up to 10 pounds; perform fine finger movements and tactile tasks; and grasp, grip, or hold with hands and/or fingers.
Ability to frequently bend at the waist, climb or work at heights, kneel and squat, lift and carry up to 40 pounds, and reach overhead or forward.
Ability to occasionally balance on uneven surfaces and lift or carry up to 50 pounds.
Ability to rarely or infrequently drive or travel, lift or carry up to 75 pounds, or sit during job performance.
Ability to communicate continuously with customers, coworkers, and vendors in person or by phone, including speaking, hearing, and sight.

Nice To Haves

High school diploma or equivalent.
Two or more years of experience in specialty retail, sales, or customer service.

Responsibilities

Create and maintain a warm, inviting, easy-to-navigate shopping environment.
Build and share expertise about products, promotions, services, and brand rewards programs, tailoring information to shoppers’ needs.
Support store management and the team.
Help customers find card and gift solutions that meet their needs.
Share stories and communities of caring to reinforce the cycle of kindness.
Handle store operations, including product replenishment and merchandising, ringing sales, processing shipments, managing inventory, fulfilling Hallmark.com orders, and making curbside deliveries.
Deliver an exceptional shopping experience that encourages customers to return.
Work with the team to help meet store sales goals.
Follow company policies and practices.
Complete other duties or special projects as assigned.
Share product knowledge, read and incorporate store communications, and complete daily tasks assigned by store management.
Open and/or close the store.
Assist with product sets, stocking, housekeeping, and stockroom duties.
Assist in training new store employees and work with store management to understand new policies, operational changes, and training initiatives.
Maintain accurate records and/or deposits related to access to store cash and product assets.