Sales Leader

Little Green Apple•Maryville, TN

9d•Onsite

About The Position

The Sales Leader provides exemplary selling and customer service to improve store productivity and profitability. The role offers product recommendations and solutions, models effective retail execution, and focuses on sales, service, and relationship-building. As a store leadership support, the Sales Leader shares product knowledge, incorporates store communications, handles daily tasks assigned by store management, and opens and/or closes the store. The position also supports inventory management, product sets, stocking, housekeeping, and stockroom duties. The Sales Leader works closely with the corporate store team and reports directly to the Store Manager. This is a regular, part-time, hourly, non-exempt position that typically works 10–28 hours per week, not to exceed an average of 28 hours per week. The role requires opening and closing the store at least three times per week and working two weekend shifts per month, with a flexible schedule that may include events, holidays, evenings, and weekends.

Requirements

At least one year of prior retail, sales, or customer service experience.
Must be at least 18 years old.
Able to open and close the store at least three times per week and work two weekend shifts per month.
Able to work a flexible schedule based on business needs, including events, holidays, evenings, and weekends.
Able to provide proof of eligibility to work legally in the United States.
Strong customer-focused engagement and consultative selling skills.
Ability to communicate effectively with customers and employees.
Strong sense of urgency, flexibility, and willingness to adapt to change.
Ability to receive feedback and take action when appropriate.
Proficiency and comfort using a computer and other technology.
Desire and ability to learn the business.
Ability to assist in training new employees and work closely with store management on policies, operational changes, and training initiatives.
Able to perform the essential physical functions with or without reasonable accommodation, including the listed standing, walking, lifting, carrying, reaching, bending, and other physical activities.

Nice To Haves

High school diploma or equivalent.
Two or more years of experience in specialty retail, sales, or customer service.

Responsibilities

Create and maintain a warm, inviting, easy-to-navigate shopping environment.
Build and share knowledge of products, promotions, services, and brand rewards programs, tailored to shoppers’ needs and occasions.
Support store management and assist in training new store employees.
Help customers find appropriate card and gift solutions.
Share and showcase stories and communities of caring.
Handle store operations, including replenishment and merchandising, sales transactions, shipment processing, inventory management, Hallmark.com order fulfillment, and curbside deliveries.
Deliver an exceptional shopping experience that encourages customers to return.
Work with the team to help meet store sales goals.
Uphold company policies and practices.
Perform other duties or special projects as assigned.
Open and close the store as assigned.
Conduct product sets, stock products, maintain housekeeping, and assist with stockroom duties.
Maintain accurate records and/or deposits related to access to store cash and product assets.