Sales Leader

Express • Philadelphia, PA

9d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app. The position is based at the Franklin Mall store.

The Retail Sales Leader drives sales-floor and stockroom operations, helps train associates, and supports a strong in-store customer experience. Working with store management, the Sales Leader helps motivate and develop associates, execute daily operations and action plans, maintain appropriate coverage, and support merchandise flow and visual standards. The role also monitors customer service, handles customer issues, and models the company’s customer experience approach.

PHOENIX describes benefits for full-time associates including medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) with company match; merchandise discount; paid time off; and parental leave. Compensation depends on factors including work location, education, relevant skills, and experience. Applicants must be authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience.
• Proficiency using technology, including iPad and registers.
• Availability meeting defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Ability to communicate effectively with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential.
• Provide in-the-moment coaching and training to support efficient floor operations, customer service, coverage, stockroom management, and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, products, policies, and procedures.
• Execute action plans that optimize results and perform daily store operations.
• Ensure appropriate associate coverage to create a strong customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, including shipment, replenishment, and omnichannel operations.
• Monitor and analyze customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on great in-store customer experiences.
• Resolve customer service issues to a positive outcome.
• Lead and model the company’s customer experience model.
• Maintain expert knowledge of products, company policies, promotions, and loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED