Part Time Sales Lead - Southern Park Mall

Store•Youngstown, OH

10h•Onsite

About The Position

The Sales Lead is a role model Bear Builder who also serves as Floor Leader on Duty during designated shifts. In that capacity, the Sales Lead directs Bear Builders and models Experience First® behaviors, with a focus on achieving store sales goals. When not serving as Floor Leader on Duty, the Sales Lead performs Bear Builder responsibilities, including providing exceptional Guest service and supporting smooth store operations. The role requires availability for 15–25 hours per week and a flexible retail schedule that may include days, evenings, weekends, and holidays. The work takes place in indoor or outdoor malls, strip centers, and other retail locations. Performance is measured by support for store financial goals and compliance with company policies, procedures, and standards, including decision-making and execution, creating an Experience First culture, achieving assigned goals, operational consistency, and stakeholder feedback.

Requirements

High school diploma or GED equivalent.
Availability to work 15–25 hours per week.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for the duration of a shift.
Ability to lift more than 25 pounds.
Exercises good judgment in ambiguous situations.
Displays initiative and self-direction.
Able to remain calm when faced with challenging circumstances.

Nice To Haves

Build-A-Bear store associate experience.
Associate’s degree or higher in business, management, or a related field.
Thrives in an Experience First environment.
Connects with and inspires others to achieve results.
Enjoys meeting and interacting with new people.
Has a “How can I help” attitude.
Strong desire to develop, train, and support others’ success.
Thrives in a dynamic and changing environment.

Responsibilities

As Floor Leader on Duty, provide exceptional Guest service and model behavior that creates memorable experiences.
Guide, support, and direct associates to promote smooth store operations and achievement of sales goals.
Model Experience First behaviors.
Provide the management team with feedback about performance and compliance issues for the CWM and AWM to address.
As a Bear Builder, engage with Guests using Experience First Make Behaviors.
Create a warm and inclusive atmosphere, encourage positive interactions, and help ensure Guests leave satisfied.
Meet brand standards and guidelines to uphold operational excellence and provide a seamless Guest experience.
Be dependable, engaged, and helpful as a committed team member.
Support store financial goals and comply with company policies, procedures, and standards.
Demonstrate sound decision-making, judgment, and execution; create an Experience First culture for Guests and associates; achieve assigned goals; consistently execute operational standards; and respond to stakeholder feedback.