Part Time Sales Lead - Southern Park Mall

Build-A-Bear Workshop•Boardman, OH

12h

About The Position

The Sales Lead is a role model Bear Builder who takes on additional responsibilities as Floor Leader on Duty during designated shifts. In that capacity, the Sales Lead directs and supports associates, models Experience First® behaviors, and focuses on achieving store sales goals. When not designated as Floor Leader on Duty, the Sales Lead performs the Bear Builder role by providing exceptional Guest service, maintaining brand standards, and supporting the team.

Requirements

High school diploma or GED equivalent.
Availability to work 15–25 hours per week.
Able to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Able to sit, stand, and move around for the duration of a shift.
Able to lift more than 25 pounds.
Demonstrates initiative and self-direction, good judgment in ambiguous situations, and the ability to remain calm in challenging circumstances.
Enjoys meeting and interacting with new people and has a helpful attitude.
Able to develop, train, and support others, connect with and inspire others to achieve results, and thrive in a dynamic, changing environment.

Nice To Haves

Build-A-Bear store associate experience.
Associate’s degree or higher in business, management, or a related field.

Responsibilities

As Floor Leader on Duty, provide exceptional Guest service and model role-model behaviors to create memorable experiences.
Guide, support, and direct associates to maintain smooth store operations and achieve sales goals.
Model Experience First behaviors.
Inform the management team about performance and compliance issues for the CWM and AWM to address.
As a Bear Builder, actively engage with Guests and use Experience First Make Behaviors to provide exceptional service.
Create a warm, inclusive atmosphere and positive Guest interactions, ensuring Guests leave satisfied.
Meet brand standards and guidelines to uphold operational excellence and provide a consistent Guest experience.
Demonstrate dependable, engaged, and helpful teamwork.
Support achievement of store financial goals and compliance with company policies, procedures, and standards.
Exercise sound decision-making and judgment, create an Experience First culture for Guests and associates, achieve assigned goals, consistently execute operational standards, and respond to stakeholder feedback.