Intimissimi Sales Lead PT at its Glendale Galleria, CA - IFT2 location

ONIVERSE•Glendale, CA

42d•$18 - $28•Onsite

About The Position

The Sales Lead provides a high level of customer service, builds client relationships, and helps increase sales, conversion, retention, and brand loyalty. The role works with the store team and supports store leadership in meeting commercial goals and maintaining an efficient, welcoming shopping environment. Sales Leads share product and fashion knowledge, offer personalized styling guidance, mentor teammates, and represent Oniverse’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. The role includes client outreach and follow-up, sales and productivity goals, product knowledge, in-store operations, visual and housekeeping standards, and support with store performance tracking. Sales Leads may train new teammates and may be selected to support new store openings across the United States. The position offers hands-on learning across guest experience, store operations, business acumen, visual merchandising, and stock management.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
Three to four years of contemporary fashion retail experience is highly preferred.
High standards of customer service and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
Ability to work as part of a team and build connections with guests.

Nice To Haves

Three to four years of contemporary fashion retail experience.
Experience with customer service and sales, which may inform compensation.

Responsibilities

Build genuine client relationships through thoughtful, consistent outreach and follow-up.
Provide proactive, high-quality customer service and exceed client expectations.
Capture customer information and communicate with clients by phone and written follow-up.
Manage the client book and follow up about shopping experiences, product questions, and care instructions.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Demonstrate product knowledge and explain product benefits to maximize sales opportunities.
Use fashion expertise to inspire clients and collaborate with teammates.
Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
Partner with the Manager to use internal systems, conduct business analyses, and track store and individual KPIs.
Help maintain store visual, housekeeping, and cleanliness standards, including the sales floor, fitting rooms, cash desk, bathroom, and stockroom.
Operate the POS system and perform email, opening, and closing procedures.
Complete daily cleaning tasks, including dusting and cleaning fixtures, cleaning glass and mirrors, emptying trash, sweeping and mopping, and sanitizing shared areas and equipment.
Provide training to new teammates, which may include cross-department functions.
Work with the Assistant Manager and Store Management to deliver high-quality customer service, complete store operations efficiently, implement sales strategies, and meet commercial goals.
Participate in nationwide contests and potentially support new store openings across the United States.