Sales Lead-ANN

KnitWell Group•Slidell, LA

2d•Onsite

About The Position

LOFT is seeking a Sales Lead to support and model excellent customer experiences. The role focuses on delivering personalized service and guiding and supporting associates, with a direct impact on both customer and associate experiences. In collaboration with the Store Manager, the Sales Lead learns store functions and is prepared to step in as manager when needed. The Sales Lead represents the brand, supports onboarding and associate development, and helps create an inclusive, engaged store environment. The role upholds visual and operational standards, uses tools and technology to support customer-focused and profitable business, provides in-the-moment feedback and coaching, and helps customers enjoy a seamless omnichannel shopping experience.

Requirements

Technology proficiency and ability to operate a point-of-sale system.
Enjoys communicating and coaching.
Flexible availability, including evenings, weekends, and holidays.
Takes initiative in making thoughtful decisions.
Ability to organize, delegate, and prioritize assignments to meet deadlines.

Nice To Haves

Six months of retail sales experience (preferred).
Management experience (preferred).

Responsibilities

Represent the brand and model personalized customer experience behaviors.
Assist store leaders with onboarding and developing an effective, highly engaged team.
Support an inclusive store environment where associates feel welcome and engaged.
Uphold visual and operational standards while keeping the focus on the customer.
Use tools to drive a customer-focused team environment and profitable business.
Provide in-the-moment feedback and coaching to help associates deliver strong customer interactions.
Build productive relationships by sharing ideas and supporting the team.
Use technology to stay informed about company priorities and promotions and provide customers with a seamless omnichannel shopping experience.
Learn store functions in collaboration with the Store Manager and step into the manager role when needed.