Part Time Sales Lead - Phipps Plaza

Build-A-Bear Workshop•Atlanta, GA

About The Position

The Sales Lead is a role-model Bear Builder who takes on additional responsibilities as Floor Leader on Duty during designated shifts. In this capacity, the Sales Lead guides associates, models Experience First behaviors, and helps achieve store sales goals. When not assigned as Floor Leader on Duty, the Sales Lead performs the Bear Builder role, serving Guests and supporting store operations.

Requirements

High school diploma or GED equivalent.
Availability to work 15–25 hours per week.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for the duration of a shift.
Ability to lift more than 25 pounds.
Thrives in an Experience First environment.
Connects with and inspires others to achieve results.
Enjoys meeting and interacting with new people.
Has a “How can I help” attitude.
Strong desire to develop, train, and support others’ success.
Exercises good judgment in ambiguous situations.
Displays strong initiative and self-direction.
Thrives in a dynamic and changing environment.
Able to remain calm when faced with challenging circumstances.

Nice To Haves

Build-A-Bear store associate experience.
Associate’s degree or higher in business, management, or a related field.

Responsibilities

As Floor Leader on Duty, provide exceptional Guest service and model role-model behaviors to create memorable experiences.
Guide, support, and direct associates to facilitate smooth store operations and achieve sales goals.
Model Experience First behaviors.
Provide the management team with feedback about performance and compliance issues for the CWM and AWM to address.
As a Bear Builder, actively engage with Guests using the Experience First Make Behaviors and provide exceptional service.
Create a warm, inclusive atmosphere and foster positive interactions so Guests leave satisfied with their experience.
Meet brand standards and guidelines to support operational excellence and a cohesive Guest experience.
Demonstrate team commitment by being dependable, engaged, and helpful.
Support store financial goals and comply with company policies, procedures, and standards.
Demonstrate sound decision-making, judgment, and execution; contribute to an Experience First culture; achieve assigned goals; consistently execute operational standards; and respond to stakeholder feedback.