Sales Lead Temp Role - US - Hulen Mall

Store•Fort Worth, TX

About The Position

The TEMP Sales Lead is a role model Bear Builder with additional responsibility as Floor Leader on Duty during designated shifts. In that capacity, the Sales Lead provides direction to Bear Builders, models Experience First® behaviors, and focuses on achieving store sales goals. When not designated as Floor Leader on Duty, the Sales Lead performs the Bear Builder role. The position supports exceptional Guest service, effective store operations, brand standards, and a warm and inclusive Guest experience. Performance is measured by support for store financial goals and compliance with company policies, procedures, and standards, including decision-making and execution, creating an Experience First culture for Guests and associates, achieving assigned goals, consistent execution of operational standards, and stakeholder feedback.

Requirements

High school diploma or GED equivalent.
Availability to work 15–25 hours per week.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for the duration of a shift.
Ability to lift more than 25 pounds.
Behavioral traits for success include connecting with and inspiring others, enjoying interactions with new people, maintaining a helpful attitude, exercising good judgment in ambiguous situations, showing initiative and self-direction, thriving in a dynamic environment, and remaining calm in challenging circumstances.

Nice To Haves

Build-A-Bear store associate experience.
Associate’s degree or higher in business, management, or a related field.

Responsibilities

As Floor Leader on Duty, model exceptional Guest service and help ensure memorable Guest experiences.
Guide, support, and direct associates to promote smooth store operations and achievement of sales goals.
Model Experience First behaviors.
Provide the management team with feedback about performance and compliance issues that the CWM and AWM are responsible for addressing.
As a Bear Builder, actively engage with Guests using the Experience First Make Behaviors.
Create a warm, inclusive atmosphere and foster positive interactions so Guests leave satisfied.
Meet brand standards and guidelines to uphold operational excellence and provide a seamless, cohesive Guest experience.
Demonstrate team commitment by being dependable, engaged, and helpful.
Support store financial goals and compliance with company policies, procedures, and standards.
Demonstrate sound decision-making, judgment, and execution; help create an Experience First culture; achieve assigned goals; and consistently execute operational standards.