About The Position

The temporary Sales Lead is a role-model Bear Builder with additional responsibilities as Floor Leader on Duty during designated shifts. In that capacity, the Sales Lead provides direction to Bear Builders, models Experience First® behaviors, and focuses on achieving store sales goals. When not serving as Floor Leader on Duty, the Sales Lead functions as a Bear Builder. Performance is measured by the ability to support store financial goals and comply with company policies, procedures, and standards. Measures include decision-making, judgment and execution; creating an Experience First culture for Guests and associates; achievement of assigned goals; consistent execution of operational standards; and stakeholder feedback. Supervisors may assign additional functions and requirements as appropriate.

Requirements

  • High school diploma or GED equivalent.
  • Availability to work 15–25 hours per week.
  • Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
  • Ability to sit, stand, and move around for the duration of a shift.
  • Ability to lift more than 25 pounds.
  • Ability to make sound decisions and exercise judgment and initiative, including in ambiguous situations.
  • Ability to remain calm in challenging circumstances and adapt to a dynamic, changing environment.
  • Strong interpersonal skills, including enjoying meeting and interacting with new people and connecting with and inspiring others.
  • A helpful attitude and desire to develop, train, and support others’ success.

Nice To Haves

  • Build-A-Bear store associate experience.
  • Associate’s degree or higher in business, management, or a related field.

Responsibilities

  • As Floor Leader on Duty, serve as a role model in providing exceptional Guest service and creating memorable experiences.
  • Guide, support, and direct associates to promote smooth store operations and achievement of sales goals.
  • Model Experience First behaviors.
  • Provide the management team with feedback about performance and compliance issues for the CWM and AWM to address.
  • As a Bear Builder, engage Guests using the Experience First Make Behaviors and provide exceptional service.
  • Create a warm and inclusive atmosphere, encourage positive interactions, and help ensure Guests are satisfied with their experience.
  • Uphold operational excellence by meeting brand standards and guidelines.
  • Demonstrate team commitment by being dependable, engaged, and helpful.
  • Support store financial goals and compliance with company policies, procedures, and standards.
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